Remote Agent Call Center

SPIRIDOULA (CINDY) VANGELATOS

Palm Harbor, FL - (718) 310 – 7641, ********************@*****.***

SALES AND CUSTOMER SERVICE PROFESSIONAL

SUMMARY OF QUALIFICATIONS

Excellence in Customer Service experience in a call center setting, including

sales and tech support. Always with a positive attitude to make sure

customers are always satisfied.

AS400 / POS Systems /Administrative Duties / Microsoft Suite / Bilingual in Greek / Salesforce

Panera Bread - Sussex, NJ October 2021 – Present

Guest Care Specialist – Remote Agent

●Managed a volume of over 50 calls in a call center environment along with multi monitor unit.

●Identified and assessed customer's needs to achieve satisfaction in the food industry

●Provided accurate, valid and complete information by using the right methods / tools.

●Follow communication. Guidelines involving for the Memberships as well as in Café Experiences.

●Attended trainings to get better experience in the company.

●Had excellence in Customer Satisfaction Surverys

●Used Salesforce to create cases to be resolved for guest and kept on going correspondence with guests who had escalated cases.

●Team player and able to learn.

DISH Network. - Sussex, NJ Feb 2020 – March 2021

WAH International Support Specialist / Specialty Care

●Managed a volume of over 50 calls in a call center environment along with multi monitor unit.

●Identified and assessed customer's needs to achieve satisfaction in tech and

●Provided accurate, valid and complete information by using the right methods / tools.

●Follow communication. Guidelines. Had team meetings every wee to make sure protocol was in place.

●Attended trainings to get better experience in the company.

Tiffany & Co. - Parsippany, NJ September 2018 – December 2018

Sales and Service Professional

●Managed a volume of over 50 calls in a call center environment along with multi monitor unit.

●Identified and assessed customer's needs to achieve satisfaction.

●Provided accurate, valid and complete information by using the right methods / tools.

●Follow communication. Guidelines.

●Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Palace Restaurant – New York, NY March 2013 – July 2017

Hostess / Assistant Manager

●Handled purchases in cash & credit cards.

●Worked closely with Store Managers to ensure the success of the restaurant.

●Dedicated to providing outstanding customer service and received numerous positive comments from customers as well as through the phone / email and taking customer orders.

●Handled Customer's Monthly Accounts.

●Hire, train and evaluate personnel in promoting or firing workers when appropriate.

Greek Music and Video – Astoria, NY January 2008 – January 2012

Retail Store Manager

●Assisted customers with in store purchases, including finalizing online and fax orders.

●Opened and closed the store, handled customer service issues, including oversaw cash control.

●Meet weekly with account management team to develop strategies and improve processes.

●Maintained merchandise inventory levels, provided feedback to consumers / businesses regarding trends and availability.

●Trained new hires on company policy and procedures.

●Exceeded sale objectives by at least 20% for the past three sales quarters.

Greek Music and Video – Astoria, NY June 2003 – January 2008

Customer Service / Marketing Team

●Answered a volume of over 40 calls from customers and businesses regarding their order status and other service.

●Traveled to festivals / trade shows and other venues to promote the business.

●Processed orders through the phone and the company website.

●Maintained merchandise inventory levels, provided feedback to consumers / businesses regarding trends and availability.

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