MARSHA ROBERTS
CONTACT
********@*****.***
Belton, SC 29627
PROFILE
Diligent Patient Counselor with 19 years of experience with contacting various insurance companies through phone and website. Outstanding customer service and clerical support for patients. Proficient in data entry. Promoted from Receptionist to Optician within six months of hire date. Eager to move to Business Services as a Billing Specialist to continue career growth at AnMed.
SKILLS
COMMUNICATION
COMPUTER SKILLS
ORGANIZATION
RECORD KEEPING
CUSTOMER SERVICE
EXPERIENCE
Patient Counselor, AnMed
Jan 2021- Present
Prepare admission folders by gathering admission paperwork for scheduled patients. Confirm preadmission information; obtain signatures on legal consents and insurance forms. Receive payments and issue receipts. Prepare and place identification band on patient. Accept and release patient valuables.
Optician, Eye Care Center
Jan 2004- Jan 2021
Assisted the clients in selecting the most flattering styles and colors with options fitting their particular measurements and the requirements of their prescriptions. Measured the client to get a good fit on the final product, including their temple length, pupillary distance and the optical centers of their eyes. Checked finished lenses to verify their conformance to the client’s prescription. Continuously classified and filed records to keep the system efficient and information organized. Consulted with customers to understand their desires and suggest the best products to meet their needs.
Lead Teller, CCB
Mar 1998-Dec 2003
Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud. Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit. Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy. Ordered an appropriate supply of cash each day to meet expected demands.
EDUCATION
Palmetto High School-Williamston, SC
High School Diploma, Accounting