Security Agent Csr

SPECIAL SKILLS

* ***** ********** ** ********* & Customer/Technical services through Call (in & Outbound), email & chat, in BPO environment.

Permanent Resident in the Philippines (13A Visa).

Integrity, Teamwork & active listening capability, adaptability & critical thinking, good problem solving.

Trilingual French/ English/ German (Spoken, Read & Written).

Microsoft environment, Salesforce, Hubspot, MS ERP & CRM, Security & Cloud solutions, Amadeus, GDS, LH-Guide...

PROFESSIONAL SKILLS

JUL20-Now ** SDR (Sales Development Representative) by Crisalix, (WFH)

Crisalix 3D is a simulator specifically designed for the Esthetic Surgeons.

Call prospect and try get appointments for presentation of our System

FEB18-MAY20 ** CSR/TSR/BV/Karma T2 at Concentrix for GoPro, Alabang (PH)

CSR : Helping mainly US & CA Customers with any inquiry about orders and take appropriate steps to solve issues by contacting the necessary service via ticketing systems.

TSR : Solve remotely all issues with adequate troubleshooting and proceed replacements when needed.

BV (Billing Verification) : Research why orders got rejected & place new ones, verify and accept orders when fraud has been excluded.

Karma (drone) Tier2 : Troubleshoot problems, replace if necessary & explain best practices to get the best experience out of it.

OCT15-DEC17 ** CSR-TSR at Sonic Asia for Oregon Scientific, Alabang (PH)

CSR : Helping Customers with any inquiry about orders and take appropriate steps to solve issues by contacting the necessary service via ticketing systems.

TSR : Solve remotely all issues with adequate troubleshooting and proceed replacements when needed.

JAN13-SEP15 ** Lead generating agent at Quantumex for Mediadev, Ortigas (PH)

Promoting our clients (Microsoft, Google, VM-Ware, Symantec, ..) products & make future possible users interested in those.

Research the appropriate persons to talk to and verify if the product would benefit their business.

Put future Customers and our clients in contact, to let them finalize sales & implementation.

APR09-DEC12 ** Building a house and improving a land in Guimaras (PH)

MAR07-MAR09 ** Flight-leader for Swiss Intl., CDG (FR).

Supervise all operations from Reservations, Ticketing, Check-in to Technical matters.

MAY05-FEB07 ** Check-in & Cabin Coordinator agent for Emirates, CDG (FR).

Pre-assign seats for groups.

Check-in passengers and their luggage(s) by verifying they have the appropriate visa for their destination

Make the turnovers be as short and effective as possible.

Process boarding and reports.

OCT03-APR05 ** Check-in agent for Singapore Airlines, CDG (FR).

Check-in passengers and their luggage(s) by verifying they have the appropriate visa for their destination

Process boarding and reports.

FEB00-SEP03 ** Check-in agent for Lufthansa, CDG (France).

Check-in passengers and their luggage(s) by verifying they have the appropriate visa for their destination

Process boarding and reports.

DEC99-JAN00 ** Airport Security agent for SGSA, CDG (France).

Verify that passengers have the right visa to enter UK and deport when needed.

MAR99-NOV99 ** Chief -cook - L’île de beauté, Meaux (France).

Process menus and the orders therefore.

Training an apprentice.

Satisfying Clients by preparing their orders during the service.

APR98-FEB99 ** Cook – Campanile, Meaux (France).

DEC1995-MAR1998 ** Season cook - Les Gets (France), Ibiza (Spain), Megève (France) Livry-Gargan (France) et Chatêl (Switzerland).

DEC94-NOV95 ** Military service fullfilled at 8èmeRA & UNIFIL (UN-Lebanon).

JUN91-SEP94 ** Cook apprentice – Waldrast, Vöhrenbach (Germany).

EDUCATION

1991- 1994 ** Cook BEP/CAP– Gastronomic professional college, Villingen-Schwenningen (DE).

1990-1991 ** Fred Willman Language school, Brighton (UK).

1989-1990 ** 2nde A2 (Foreign languages) – Lycée (College)Albert Schweitzer, Le Raincy (FR).

1987- 90 ** Carpenter apprentice – Menuiserie Thevenin – Coubron (FR).

Mr. Roman WOLF

Constellation St. 1,

Brgy. Hollero / Moonwalk Village,

Alabang - LAS PIÑAS

S-+63(0)920-***-****

G-+63(0)996-***-****

********@*******.**

Born: December 2, 1974

Married, 2 Children.

Contact this candidate