Warehouse Associate Store Manager

Luz Arce

908-***-**** **********@*****.*** Elizabeth, NJ 07208

SKILLS

Exceptional interpersonal skills .

reliable schedule

ability to commune information orally and

writing.

bilingual (Spanish- English)

EXPERIENCE

Variable Positions, Amazon, June 2016-October 2019 Carteret, NJ

Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.

Warehouse Associate, FedEx ground, October 2015-September 2016 Keasbey, NJ

Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

Assistant Manager, Production staffing, March 2008-July 2014 Elizabeth, NJ

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency. Collaborated with store manager to develop strategies for achieving sales and profit goals. Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands. Customer Services, Shop rite supermarket, December 2003-December 2007 Old Bridge, NJ

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Documented conversations with customers to track requests, problems and solutions. Upheld strict quality control policies and procedures during customer interactions. Answered [Number]+ inbound calls per day and directed to individuals or departments. Set up and activated customer accounts.

EDUCATION AND TRAINING

High School Diploma

High School, Colombia June 2002

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