Service Representative Customer
Resume:
Keitha Parker
Houston, TX *****
******.*@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Elevance Health - Houston, TX
October 2022 to March 2023
• Customer service support in a high pressure environment helping customers with benefit questions.
• Working with dual monitor system’s able to navigate through different systems.
• Handled 50+ inbound calls daily giving detailed, personalize, friendly and polite service to ensure customer satisfaction.
• Achieve 95% customer service satisfaction rating for having friendly understanding, patience and a polite attitude towards customers, engaging with them working together, creating a partnership trying to find the solution
Customer Service Rep
Williams inc - Houston, TX
August 2020 to May 2022
• Help customers with complaints & questions
• Give customers information about services
• Take orders, and process returns.
Caregiver
The Goddard School - Houston, TX
August 2021 to April 2022
• Respond to emails
• Take phones calls
• Answers questions from parents
• Ability to understand a child’s every day need
Supervisor
Castle child care center - La Marque, TX
February 2017 to February 2019
• Greeting customers,
• filing paperwork,
• filling in taking care of babies basic everyday needs, from ages 2 months to 12 years.
• Maintaining a work schedule
• preparing food
• maintaining Daily cash Transactions.
Education
High school diploma
Ball High School
Skills
• Childcare
• Infant Care
• Teaching
• Toddler Care
• Early Childhood Education
• Applied Behavior Analysis
• Organizational Skills
• Classroom Management
• Behavior Management
• Special Education
• Caregiving
• Curriculum Development
• Experience with Children
• Communication skills
• Problem solving (6 years)
• Time management (6 years)
• Customer support (5 years)
Certifications and Licenses
Drivers License
CPR Certification
July 2022 to January 2024
• CPR
• AED
• First-Aid
Food Handler Certification
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