Support Representative Customer Service
Resume:
Corey D.Wells
***-* ****** **** ***.. SW, Leesburg, Virginia 20175 [703] 969-7011]
[adv869@r.postjobfree.com]
Summary
A dedicated team player with diverse background in Management, communications, customer service, sales and marketing, warehouse operations and restaurant operations. Extremely personable with excellent customer-relations skills. Displays enthusiasm, energy and creativity in accomplishing all assignments. Quick learner with strong leadership capabilities. Expertise in several current computer programs. Experience
Aldis Leesburg Va
October 2020 - September -2021
● Responsible for unloaded trucks in the morning
● Responsible for stocking the store and putting
● Cashier
Shenanigans Pub Leesburg Va
Manager
February 2019 - March 2020 (Covid Error)
● Responsible for overall restaurant and bar business.
● Running everyday operations
Retail Sales Consultant
September 2017- February 2019. Sprint Leesburg, Va Responsible for overall sales and meeting monthly sale quotas Assistant Store Manager
August 2015-October 2016 AT&T Dulles, Va
Responsible for overall store operations with meeting monthly quotas.
Responsible for store inventory.
Responsible for 8 Representatives and overall sale processes. Retail Sales Consultant
August 2011-August 2015 AT&T Leesburg, Va Promoted
Responsible for overall sales and meeting monthly sale quotas Sales Support Representative
November 2010-August 2011 AT&T Leesburg, Va Promoted
Responsible for greeting customers
Responsible for back office inventory.
Responsible for store cleanliness and shipment and receiving of inventory Corey D. Wells
104 F Prosperity Avenue. Leesburg, Virginia, 571-***-**** adv869@r.postjobfree.com Customer Service Supervisor
June 2010 September 2010 CSC Chantilly Va.
Laborer/Operator
March 2009-Present Kauffman Group, Leesburg Virginia
Responsible for going into the field to move or repair concrete, dirt or whatever the job entails.
National Jewelry and Watch Services Supervisor
August 2007-November 2008 NEW Customer Service Co. Inc., Sterling Virginia
Responsible for training and auditing 65 Jewelry and watch depots around the U.S.
Responsible for 4 employees within NEW
Perform on site evaluation as needed
Review quality and severity reports and provide feedback to the Director of Jewelry
Jewelry and Watch Services Coordinator
October 2005-August 2007 NEW Customer Service Co. Inc., Sterling Virginia- Promoted
Responsible for developing and maintaining a diverse, national network of service providers.
Contact and maintained relationships with depots and national providers
Research claim submission errors and assist service providers and claim processing associates to resolve
Worked on assignments and special projects as directed
Proactively interact with NEW to resolve service provider and client issues.
Buyout Coordinator
May 2001-October 2005 NEW Customer Service Co. Inc., Sterling Virginia- Promoted
Reduce the cost of replacement products through price negotiation and process all buyouts and replacements
Review and maintain Buyout Replacement folder to process new claims
Develop and maintain relationships with vendors
Make necessary outbound calls to customers, Vendors, stores and/or service centers as needed to coordinate product buyout.
Maintain a 2-3 day turnaround time
Handle escalated situations
Track and record all pertinent information on spreadsheets for each claim to be submitted in a monthly report.
Information/Authorizations Specialist
July 1999-May 2001 NEW Customer Service Co. Inc., Sterling Virginia- Corey D. Wells
104 F Prosperity Avenue. Leesburg, Virginia, 571-***-**** adv869@r.postjobfree.com Promoted
Enter and updated client enrollment packets for our internet based side of NEW
Maintained spreadsheets of client information
Authorized claims with customer service centers and for service providers
Claims Examiner
January 1999-July 1999 NEW Customer Service Co. Inc., Sterling Virginia- Promoted
Responsible for investigating, evaluating and paying or denying claims submitted by Financial Claims customers for this warranties company
Review newly assigned claims to determine coverage applicability compared to information about losses submitted by customers
Follow up with customers as necessary, in a timely manner, to obtain needed information.
Analyze claims to determine pay or deny and amounts. Send checks or denials with explanations.
Document all activities in the claims file.
Customer Service Representative
December 1997-January 1999 NEW Customer Service Co. Inc., Sterling Virginia- Promoted
Handle incoming claims calls
File Claims, follow up with customers
Handle escalated calls
Trained in several mandated computer programs, including Best Buy Computers and Best Buy Music.
Military US Army - Communications
Honorable discharge E-4 Team Chief
Education Loudoun County High School, Leesburg, Virginia
Academic Studies Diploma]
References References are available on request.
Corey D. Wells
104 F Prosperity Avenue. Leesburg, Virginia, 571-***-**** adv869@r.postjobfree.com
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