Support Representative Customer Service

Corey D.Wells

***-* ****** **** ***.. SW, Leesburg, Virginia 20175 [703] 969-7011]

[**********@*****.***]

Summary

A dedicated team player with diverse background in Management, communications, customer service, sales and marketing, warehouse operations and restaurant operations. Extremely personable with excellent customer-relations skills. Displays enthusiasm, energy and creativity in accomplishing all assignments. Quick learner with strong leadership capabilities. Expertise in several current computer programs. Experience

Aldis Leesburg Va

October 2020 - September -2021

● Responsible for unloaded trucks in the morning

● Responsible for stocking the store and putting

● Cashier

Shenanigans Pub Leesburg Va

Manager

February 2019 - March 2020 (Covid Error)

● Responsible for overall restaurant and bar business.

● Running everyday operations

Retail Sales Consultant

September 2017- February 2019. Sprint Leesburg, Va Responsible for overall sales and meeting monthly sale quotas Assistant Store Manager

August 2015-October 2016 AT&T Dulles, Va

Responsible for overall store operations with meeting monthly quotas.

Responsible for store inventory.

Responsible for 8 Representatives and overall sale processes. Retail Sales Consultant

August 2011-August 2015 AT&T Leesburg, Va Promoted

Responsible for overall sales and meeting monthly sale quotas Sales Support Representative

November 2010-August 2011 AT&T Leesburg, Va Promoted

Responsible for greeting customers

Responsible for back office inventory.

Responsible for store cleanliness and shipment and receiving of inventory Corey D. Wells

104 F Prosperity Avenue. Leesburg, Virginia, 571-***-**** ********@*****.*** Customer Service Supervisor

June 2010 September 2010 CSC Chantilly Va.

Laborer/Operator

March 2009-Present Kauffman Group, Leesburg Virginia

Responsible for going into the field to move or repair concrete, dirt or whatever the job entails.

National Jewelry and Watch Services Supervisor

August 2007-November 2008 NEW Customer Service Co. Inc., Sterling Virginia

Responsible for training and auditing 65 Jewelry and watch depots around the U.S.

Responsible for 4 employees within NEW

Perform on site evaluation as needed

Review quality and severity reports and provide feedback to the Director of Jewelry

Jewelry and Watch Services Coordinator

October 2005-August 2007 NEW Customer Service Co. Inc., Sterling Virginia- Promoted

Responsible for developing and maintaining a diverse, national network of service providers.

Contact and maintained relationships with depots and national providers

Research claim submission errors and assist service providers and claim processing associates to resolve

Worked on assignments and special projects as directed

Proactively interact with NEW to resolve service provider and client issues.

Buyout Coordinator

May 2001-October 2005 NEW Customer Service Co. Inc., Sterling Virginia- Promoted

Reduce the cost of replacement products through price negotiation and process all buyouts and replacements

Review and maintain Buyout Replacement folder to process new claims

Develop and maintain relationships with vendors

Make necessary outbound calls to customers, Vendors, stores and/or service centers as needed to coordinate product buyout.

Maintain a 2-3 day turnaround time

Handle escalated situations

Track and record all pertinent information on spreadsheets for each claim to be submitted in a monthly report.

Information/Authorizations Specialist

July 1999-May 2001 NEW Customer Service Co. Inc., Sterling Virginia- Corey D. Wells

104 F Prosperity Avenue. Leesburg, Virginia, 571-***-**** ********@*****.*** Promoted

Enter and updated client enrollment packets for our internet based side of NEW

Maintained spreadsheets of client information

Authorized claims with customer service centers and for service providers

Claims Examiner

January 1999-July 1999 NEW Customer Service Co. Inc., Sterling Virginia- Promoted

Responsible for investigating, evaluating and paying or denying claims submitted by Financial Claims customers for this warranties company

Review newly assigned claims to determine coverage applicability compared to information about losses submitted by customers

Follow up with customers as necessary, in a timely manner, to obtain needed information.

Analyze claims to determine pay or deny and amounts. Send checks or denials with explanations.

Document all activities in the claims file.

Customer Service Representative

December 1997-January 1999 NEW Customer Service Co. Inc., Sterling Virginia- Promoted

Handle incoming claims calls

File Claims, follow up with customers

Handle escalated calls

Trained in several mandated computer programs, including Best Buy Computers and Best Buy Music.

Military US Army - Communications

Honorable discharge E-4 Team Chief

Education Loudoun County High School, Leesburg, Virginia

Academic Studies Diploma]

References References are available on request.

Corey D. Wells

104 F Prosperity Avenue. Leesburg, Virginia, 571-***-**** ********@*****.***

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