Customer Service Personal Lines
Resume:
DORIS WHALEN
Fulton, Il ****2
QUALIFICATION:
Knowledge of Administrative and Clerical procedures and systems such as work processing, managing file records and other procedures and terminology
Knowledge of principles and process for providing customers and personal services
Communicate with people outside the organization, representing the organization to customers, public and other external sources
Provides info to supervisors, co-workers and subordinates by phone, written form, email or in person
Make decisions and solving problems analyzing information and evaluating results to choose the best solution
Work Experience:
Iowa Mutual Insurance Personal Lines Underwriter
1996 to current
1.Examine documents to determine degree of risk from such factors as applicant financial standings and value condition of property
2.Decline excessive risks
3.Write to field rep and others to obtain further information
4.Get information
5.Interacting with computers
6.Make decision and solving problems analyzing information and evaluating results to choose the best solution
7.Communicate with people outside the organization
8.Provides information to supervisors, co-workers and subordinates by phone, written form, email or in person
9.Managing my time and the time of others
Farmers Insurance Personal Lines Underwriter
1. Examine documents to determine degree of risk from such factors as applicant financial standings and value condition of property
2.Decline excessive risks
3.Write to field rep and others to obtain further information
4.Get information
5.Interacting with computers
6.Make decision and solving problems analyzing information and evaluating results to choose the best solution
7.Communicate with people outside the organization
8.Provides information to supervisors, co-workers and subordinates by phone, written form, email or in person
9.Managing my time and the time of others
United State Marine Corp
11-1980 to 11-1984
Honorably discharged
Education:
Austin Community College, Austin, TX Business 1985 – 1986
Upper Iowa University online class Business 1986-1987
Clinton Community College Business 2011-current
Ashford College Business 2011 - current
AICPCU Insurance classes received Associates in Personal Lines, Associates in Commercial lines Insurance, General Insurance certificate, and Customer service designation and Max Service Designation
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