Packing Boxes Call Center
Resume:
Chelsee J. Gaines
**** **** ********* ***** ********* Georgia 30815
Cell: 706-***-****
adv85l@r.postjobfree.com
Objective:
To become great within my work, and to have more opportunities to grow within a business while acquiring new skills. Willing to learn and help others.
Qualification:
Communication and problem solving. Able to adapt to changes, learn new processes, along with handling high-volume environments. Capable of working as part of a team or independently. Willing to take lead over a team and bring a team together. Very outgoing, willing to get the job done.
Employment:
Augusta University Health
Sept 2020 – Currently
During my time working with AU, I was trained and received inbound calls for the most part. Occasionally, I must make outbound calls due to a referral for a Doctor’s appointment/procedure. I am required to ask for everyone demographic if becoming a new patient, but if they are an existing patient then I am to verify the needed information to ensure it is them. Health insurance is a major key due to billing for the appointments.
HSN
July 2019 – January 2020
Working at HSN required fast and steady paced work with orders from the customers. I would log into a station and proceed with the order that comes up and the requirements it called for, whether it was being a box or a bag or certain inserts including the items purchased from the customers. Occasionally, I would also work in shipping loading the trucks with packages and receiving which called for unloading product.
Go Health October 2018 – January 2019 (Seasonal)
Call Center Tier 1
While working at Go Health I receive inbound calls, while greeting members or becoming members. I also take their information and confirm it to be sure it is accurate on my end so that the license agent will not need to make any correction. If they’re an existing member I just gather their basics to look their lead up in our system and get them to the correct area.
Decision Path March 2018 – September 2018 (Temporary)
During the time of working with Decision Path I would work at different warehouses. Packing boxes with a product and or building up pallets and wrapping them for shipping. Also, they required me to look out for flaws within a product and dispose of it correctly.
Sam’s Club August 2017- March 2018(Seasonal)
Supercenter Drive Kannapolis
At the time of working for Sam's club my area was the clothing department majority of the time. Folded and placed everything accordingly and neat as I stocked it out. Also helped members find what they was looking for and made suggestions. Every once in awhile I would work other areas to help stock merchandise with other employees.
Bayada Home Healthcare September 2013- January 2018 (Seasonal, picked up cases when I was available after school of days I did not have class.)
J.M. Keynes Drive Suite 205
Working as a nurse aid I would arrive to my assigned client’s home and give them the care they required within their care plan.
Computer Skills:
Microsoft Excel, Word, PowerPoint, Outlook, Five9, IEX, UltiPro, Chrome, IDX, ACCUREG, Power Chart and Internet Explore.
Education:
Currently not enrolled
Rowan Cabarrus Community College
Major: Associates in Biotechnology and Associates in Science
GPA: 3.5
Certifications: Nurse Aid 1
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