Customer Service Water Restoration

Richard Alan Zeman

**** ****** **** **********, ** 53066

*********@*****.*** 262-***-****

Maturity and experience in client relations has resulted from a history including Sales, Caregiving, Specialized Service Trades, and the Restaurant /Hospitality Industry.

Core Competencies proving invaluable in task completions include

Effective communication skills

Goal setting with progress management orientation

Result driven

Using technology as a tool

Employment Experience

Aflac – 2019-present

Relocation to Oconomowoc, WI brought me to employment with Aflac. As a licensed agent, I performed Sales and Service activates in the Greater Milwaukee Area.

Avanti’s - 2018-2019

Returning to restaurant work, Avaniti’s is a subsidiary of Elior, Inc. They are one of the largest Food Service providers in the country. Located in the College of Lake County I performed many duties in the kitchen including line cook, food prep, cashier and barista

GNT Limousine -2017-2018

As a chauffeur, I was responsible the safe and timely transportation of clients to various destinations.

Caregiving, Crown Care 2014-2017

Private Caregiving included duties of non-medical assistance with transfers, therapy help, meals, laundry, light cleaning, social activities, errands and more. Both scheduled and 24 hour care was provided.

Field Technician, Office Manager, Sales - Bruce Auiler Inc. 2003 - 2013

Crew leadership with landscaping, air duct cleaning, water restoration and mold remediation were most recent activities. Specific tasks often involved sales, estimates, scheduling, and educating customers in technical information both from the office and while resolving issues in homes or on site.

Associate Agent – Nationwide Insurance 1997 - 1999

Professional licensing for commercial, home and auto insurance sales provided an opportunity to participate in sales, telemarketing and customer service for a national entity.

Owner/General Manager – Antioch Pizza Inc. 1982 - 1997

Fifteen years in the Restaurant business as an owner/operator proved rewarding through expanded sales and developed relationships with customers. Daily routines included food preparation, inventory, accounting, marketing, human resources, cooking and serving, customer service, delivery and management.

Education and Community Involvement

Formal Education involved attendance at the College of Lake County where a Certificate in Computer Operations was achieved.

Organizational involvement included holding office of Vice President for the Antioch Chamber of Commerce, representation to the Tax Increment District for the city of Antioch as well as volunteering for the Antioch Rescue Squad as an EMT.

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