Service Representative Customer
Resume:
DANNI STEPHENSON
*** * ********* ****** *******, AZ 86047 928-***-**** *****.**********@*****.***
Skills Profile
-Previous Management History in Service Industry.
-Experience managing labor hours and scheduling.
-Experience with training of staff.
-Current Level One Fingerprint Clearance Card
-Patient assessment and Triage
-Observation of Patients in Self Administration of Medication
Employment History
OFFICE MANAGER, Ochoa Custom Tile and Flooring
Winslow, AZ
-Client scheduling.
-Billing.
-Employee scheduling.
-Managing invoices for multiple companies.
CASE MANAGER, Changepoint Integrated Health
Winslow, AZ
-Assistance with filing for insurance and food stamps.
-Assistance in learning and enjoying coping skills for emotion regulation.
-Facilitation of Peer Support Group and Anger Management.
CUSTOMER SERVICE REPRESENTATIVE, Circle K
Winslow, AZ
-Greeting customers.
-Cash handling.
-Stocking items throughout store.
EMERGENCY MEDICAL TECHNICIAN, Community Bridges Inc.
02/2013- Current
Winslow, AZ
-Insurance verification.
-Billing.
-Patient assessment/triage.
-Observance of patients in self administration of medications.
-Continued assessment and care of patients.
-Obtaining medical care for patients
-Referral of patients to behavioral health organizations for continued care.
SHIFT LEAD, Dell Oro Foods, Taco bell/Long john Silvers.
04/2010-07/2011
Winslow, AZ
-Ordering of store merchandise.
-Ordering of supplies.
-Ensuring all product is rotated and out of date product is not on the shelf
-Inventory of merchandise
-Labor management/scheduling
-Customer service
-Product rotation
SUPERVISOR, Canteen Correctional Food Service, ADOC
11/2008-09/2009
Winslow, AZ
-Training and scheduling
-Ensure food safety and facility were held to expectations set forth by Department of Health and company policy.
-Assisting in payroll
-Inventory and counts of food and supplies
SERVER, Dennys, QK Inc.
4/2008-10/2008
Winslow, Az
-Customer service
-Ensure food safety and facility were held to expectations set forth by Department of Health and company policy.
CONTINUED EDUCATION
-Current Arizona State EMT Certification
-Current First Aid/CPR Certification
-Current BHT Certification
Online Coursework
-Blood-borne pathogens
-Customer Service and Patient Complaints
-Fire Safety
-Sexual Harrassment/Discrimination
-Cultural Competency
-Handle with Care (for assaultive patients)
-ASAM Training (for behavioral health use)
-Demographic and Outcome Data( for behavioral health use)
-Assistance with Self Administration of Medications for Medical Staff
-Biopsychosocial Model of Addiction ( basic information of various drug types, stages of addiction)
-ADHD: Diagnosis and treatment (elective)
-Adolescent Suicide (elective)
-Advanced Co-Occuring Disorders (elective)
-Advanced family Psychoeducation: Evidence Based Practices (elective)
-Assessment and Other Screening Tools
-AZ Department of Health Services: Assessment
-Deficit Reduction Act Compliance
-HAZMAT training
-Integrated Treatment for Co-Occuring Disorders
-Working with Persons with Mental Illness and Co-Occuring Disorders
-Overview of Advance Directives
-Overview of Psychopharmacology
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