FAHEEM KHAN Phone: - +923**-*******

IT Technical Support +923**-*******

Email: - adv7yq@r.postjobfree.com

Address: - House No L-48 Shireen Jinnah Colony Block-1 Clifton Karachi An experienced IT Technical Support professional with a strong background in providing technical support to users in a fast-paced environment. Skilled in troubleshooting, problem-solving, and providing excellent customer service. Proficient in a range of software and hardware technologies, including Windows and Mac operating systems, network infrastructure, and cloud computing services. IT Technical Support Specialist Pakturk International School & Colleges.

January 2012 - January 2015.

• provide technical support to users across multiple locations, including troubleshooting hardware and software issues, performing system maintenance, and installing updates and patches.

• Respond to user requests and inquiries via phone, email, and ticketing system, ensuring timely and effective resolution of issues.

• Collaborate with IT team members to diagnose and resolve complex technical issues, and escalate issues to higher-level support as needed.

• Manage Active Directory user accounts, groups, and permissions, ensuring compliance with company policies and procedures.

• Monitor and maintain network infrastructure, including routers, switches, and firewalls, and assist with network troubleshooting and diagnostics. IT Technical Support Specialist TCS Courier Service Karachi. Karachi - February 2015 - February 2018.

• Domestic Delivery: TCS Courier offers same-day and next-day delivery services within Pakistan for urgent shipments.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Directed investigations to verify and resolve customer or shipper complaints.

• Maintained updated and detailed records of calls in physical and electronic database.

Summary

Working Experience

42301-6773619-1

Pakistani

Islam

Languages

• Urdu

• English

E d u c a t i o n

• Matriculation

• Intermediate

• (B.SC.

COMPUTER

SCIENCE

Continue)

Microsoft SharePoint

2013.

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• Processed orders ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

• Coordinated repairs to vehicles to maintain fleet operations.

• Monitored flow of paperwork and directed information to appropriate departments.

Inventory Control Specialist Panda Mart Karachi. Karachi - March 2018 - December 2022.

1. Receiving and processing incoming shipments of products and materials, ensuring accuracy of quantities and product descriptions. 2. Accurately entering inventory data into computer systems, such as inventory management software, and maintaining up-to-date records of all inventory transactions.

3. Conducting regular physical inventory counts to ensure accuracy of inventory records and identify discrepancies or errors. 4. Implementing inventory control processes and procedures to improve efficiency, reduce waste, and prevent stockouts or overstocking. 5. Collaborating with other departments, such as purchasing and logistics, to ensure timely and accurate inventory management. 6. Analyzing inventory data and generating reports to identify trends and areas for improvement in inventory management.

IT Technical Support Specialist Crest Tower Dha Phase 8 Karachi - January 2023 to (Continue)

Knowledge And Expertise

1. Technical support: This service provides assistance to end-users who are experiencing technical issues with their software, hardware, or network connections. Technical support can be provided through various channels such as phone, email, or live chat.

2. Software training: This service provides training to end-users on how to use specific software applications effectively. Training can be provided through various methods such as online tutorials, training videos, or in- person training sessions.

3. Remote access and VPN: This service allows end-users to remotely access their company's network and resources from anywhere, anytime. This service is especially useful for employees who work from home or travel frequently and need to access company resources securely. A+ / PC Hardware & IT

Essentials.

(CCNA)

Cisco Certified Network

Associate.

(MCSA)

Microsoft Certified

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