Sandy Vang
Customer Care Representative/Material & Administrative Assistant Claremont, NC 28610 *************@*****.*** 828-***-****
Authorized to work in the US for any employer
Work Experience
Collection and Settlement Specialist
Queen Logistics, LLC-Hickory, NC
June 2022 to March 2023
•Called customers to follow up on payment status
•Resolved payment and billing issues
•Applied and post payments
•Answered incoming and outgoing calls
•Emailed customer remittances upon request
Customer Care Representative/Machine Operator
Popplemann Plastics - Claremont, NC
December 2019 to June 2022
•Enter all orders into ERP software system
•Maintain customer orders and inquiries
•Worked with billing issues and issuing credits
•Maintained filing
•Reviewed daily shipment reports
•Ensured customer receives on time delivery
Machine Operator/Material & Administrative Assistant
US Conec - Hickory, NC
February 2018 to July 2018
•Scheduled monthly meetings
•Distribute Mails daily
•Answered incoming phone calls
•Prepared lunch for meetings
Healthcare Billing Specialist/Data Entry
Laboratory Corporation of America (LabCorp) - Greensboro, NC
January 2015 to January 2018
•Contact patient Dr. Offices to verify demographic, insurance, and ICD-10 billing information
•Ensure that patient information found within the MyStyle software is accurate and up-to-date
•Data entry goal: Key a minimum of 75 requisitions per hour completing an average of 400 spec's per shift
•Utilize Medicare and Medicaid Insurance knowledge and training to properly bill clients
Education
Diploma in Medical Transcription
Guilford Technical Community College-Jamestown, NC
May 2007
Associate of Applied Science in Medical Office Administration
Guilford Technical Community College - Jamestown, NC
August 2008 to December 2014
Skills
•Molding
•Sewing Machine
•ERP Systems
•Transcription
•Order Entry
•Microsoft Outlook
•Certified Fork lift with Poppelmann Plastics