Data Entry Care Representative

Sandy Vang

Customer Care Representative/Material & Administrative Assistant Claremont, NC 28610 *************@*****.*** 828-***-****

Authorized to work in the US for any employer

Work Experience

Collection and Settlement Specialist

Queen Logistics, LLC-Hickory, NC

June 2022 to March 2023

•Called customers to follow up on payment status

•Resolved payment and billing issues

•Applied and post payments

•Answered incoming and outgoing calls

•Emailed customer remittances upon request

Customer Care Representative/Machine Operator

Popplemann Plastics - Claremont, NC

December 2019 to June 2022

•Enter all orders into ERP software system

•Maintain customer orders and inquiries

•Worked with billing issues and issuing credits

•Maintained filing

•Reviewed daily shipment reports

•Ensured customer receives on time delivery

Machine Operator/Material & Administrative Assistant

US Conec - Hickory, NC

February 2018 to July 2018

•Scheduled monthly meetings

•Distribute Mails daily

•Answered incoming phone calls

•Prepared lunch for meetings

Healthcare Billing Specialist/Data Entry

Laboratory Corporation of America (LabCorp) - Greensboro, NC

January 2015 to January 2018

•Contact patient Dr. Offices to verify demographic, insurance, and ICD-10 billing information

•Ensure that patient information found within the MyStyle software is accurate and up-to-date

•Data entry goal: Key a minimum of 75 requisitions per hour completing an average of 400 spec's per shift

•Utilize Medicare and Medicaid Insurance knowledge and training to properly bill clients

Education

Diploma in Medical Transcription

Guilford Technical Community College-Jamestown, NC

May 2007

Associate of Applied Science in Medical Office Administration

Guilford Technical Community College - Jamestown, NC

August 2008 to December 2014

Skills

•Molding

•Sewing Machine

•ERP Systems

•Transcription

•Order Entry

•Microsoft Outlook

•Certified Fork lift with Poppelmann Plastics

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