Entry Clerk Data

Patricia Medrano

**** *. ********* ***. #*****

Las Vegas, NV 89103

702-***-**** ************@*****.***

HIGHLIGHT OF QUALIFICATIONS

·Reliable, Bilingual, Flexible, Fast learner, Friendly and a team player.

·Over 13 Year experience in Customer Service and office administrative duties.

Planning, Communication and Organizational Skills

Prioritized accounts and verify entered data for accuracy in a timely manner.

Organized filing system to maintain orders/PO

Consumer Service communication skills

Handle customer inquiries, complaints, calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Build rapport, listen, clarify and manage conversational flow

Work in teams and in a self-directed environment

Customer Service and Administrative Skills

Operate phone system/calls

E-commerce consumer emails/hardware requests/repair/replacements

Entered and managed data entry for systems including CIMS, Oracle and KWI.

Corporate merchandise Return Authorizations

Corporate office personnel merchandise sales

International Logistics / International import documents/Manifests

UPS, FedEx, DHL and USPS

Manage Inventory (physical and computer based)

Technical

Manage spreadsheets/ data reports/ Inventory

Efficient in MS Office – Word, PowerPoint, Excel, Outlook, PDFs

CIMS, KWI and ORACLE programs

Strengths:

Bilingual (English and Spanish)

Great Communication skills (Bilingual)

Adaptable working capabilities.

Quick learner

Friendly and Inquisitive

EMPLOYMENT HISTORY

Mar 12 – Sept 13. Beckman Coulter- Admin. Asstn. Accnt. Rcv. Intl. Logistics

Mar 08 – Mar 2012 True Religion Brand Jeans (Corporate) – Customer Service,

July06 - Mar 08 Flores Designs Inc. – Customer Service Rep. /Data Entry Clerk

Oct 04 – Feb 05 Toro Truck Driving School –Administrative Assistant/Student Services

Dec 01 – May 02 Chevron gas station – Customer Service Clerk

Aug 00 – Dec 01 Beniko/Point Zero – Receptionist/ Data Entry

EDUCATION

South Gate Senior High, South Gate, California Grad: Dec. 2000

St. Francis Medical- E.M.T Certification Grad: May 2003

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