UX Writer, Copywriter
Resume:
DAYAN
THORNE
*****.******@*****.***
Hayward, CA 94542
As a bilingual UX Writer, my goal is to create intuitive and accessible technology experiences for all users. With a diverse background in technology, finance, and education, I bring a unique perspective to every project. I specialize in crafting error messages, microcopy, and conducting user studies using best practices and tools such as Figma, Miro, and Notion. My passion for user-centric design drives me to optimize performance and usability, delivering high-quality content that resonates with users. PROFESSIONAL SUMMARY
Coverflex Internship - UX Writer
Remote • 01/2023 - 03/2023
As a UX writing intern at Coverflex, I researched and revised error messages, style guide, and taxonomy to enhance clarity, consistency, and usability. I collaborated with cross- functional teams to ensure alignment with business goals and user needs. Demandbase - Sales Development Specialist
San Francisco, CA • 04/2021 - 08/2022
Successfully expanded the market reach of the ABX platform to mid-market and enterprise customers, enabling sales teams to overcome data fragmentation. Conversica - Sales Development Representative
Foster City, CA • 02/2020 - 04/2021
Successfully managed the sales pipeline for a leading provider of Conversational AI for business, consistently meeting monthly metrics and quota goals. Swing Education - Account Executive
San Mateo, CA • 04/2019 - 02/2020
Structured, negotiated, and closed high-value contracts for a platform that connects substitute teachers to schools in need.
Google Play, VACO - Developer Support Specialist
Mountain View, CA • 08/2018 - 04/2019
WORK HISTORY
Conducted competitor and conversation-mining research to identify opportunities for enhancing the user experience
•
Performed stakeholder interviews to align on business goals and ensure a shared vision
•
Revised 50 error messages to improve clarity, conciseness, and alignment with the style guide, resulting in increased user comprehension and satisfaction
•
• Conducted A/B testing to verify the effectiveness of the redesigned error messages Collaborated with GAD executives to identify and capitalize on expansion opportunities
•
Conducted persona-based email outreach campaigns with A/B testing, resulting in a demonstrated success and eventual adoption company-wide
•
Coached and trained new members of the SDR team to gain an advanced understanding of our products and services
•
Acquired new accounts worth $75M+, expanding the sales pipeline for mid-market and enterprise clients
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Achieved a 15% increase in conversion rates by implementing outbound strategies and targeted campaigns based on industry and persona segmentation
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Generated a $500K sales pipeline by consistently achieving monthly targets of 6 Sales Qualified Opportunities (SQOs) per month
•
Successfully established a new market for private and charter schools in highly competitive states such as Texas, Arizona, and California
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Significantly increased brand awareness and customer base by coordinating outreach campaigns in collaboration with the Marketing team
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Secured $300K in deals, driving notable company revenue growth. Recognized for generating 60 Sales Accepted Leads (SALs) and successfully closing 40 new accounts
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UX SKILLS
Design: Wireframing, Prototyping,
Storyboarding, Content Models,
Information Architecture.
•
Writing: Tone, Style, Voice, Microcopy,
Empathy, Localization, User-Centered
Writing.
•
User Research: Survey Creation, A/B
Testing, Research, User Testing, User
Personas, Analytics, Usability Testing,
Interviewing, Focus Groups.
•
Project Coordination: Documentation,
Cross-Functional Collaboration,
Communication, Problem Solving,
Flexibility, Time Management, Attention
to Detail.
•
Tools: Figma, Miro, Notion, Asana,
SurveyMonkey, UseBerry, Mailchimp,
HubSpot, FormAssembly, Microsoft
Office, G-suites
•
Skills: SFDC, LeadIQ, LinkedIn, Outreach,
Seismic, ZoomInfo, Qualified, Vidyard,
Groove
•
CA State University
East Bay
Bachelor of Science: Communication
Disorders And Sciences
UX Writing Hub
2023
No Degree: UX Writing Academy Training
Program
Berkeley Extension
2018
No Degree: Full Stack Bootcamp
New York University
2016
No Degree: Legal Translation: English To
Spanish
EDUCATION
Provided timely Android app development support to top-tier partners such as Disney, HBO, and Verizon, delivering exceptional results on tight deadlines. Fremont Bank - Private Banking Associate
Fremont, CA • 07/2017 - 03/2018
Managed onboarding, product assessments, and customer health checks for VIP clients as a private banker at a local SF bank.
BUILD - National Program Associate
Redwood City, CA • 03/2016 - 07/2017
Managed administrative tasks for entrepreneurship programs designed for underserved high school students.
Wrote and delivered training materials and coached new hires, enabling them to enhance their individual performance and teamwork capabilities
•
Processed queue-based customer support tickets at a rate that was 20% higher than the daily target, with an average of approximately 100 daily tickets completed
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Conducted detailed account analysis and provided tailored recommendations to meet the needs of strategic enterprise clients
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Drove sales growth by generating over $1M in revenue through successful cross-selling of products and services
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Achieved a remarkable 30% portfolio expansion by fostering stronger relationships with clients, increasing engagement, and driving referrals
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Conducted surveys and focus groups to gather insights into user motivation and satisfaction levels, and synthesized data to inform program improvements
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Researched scholarships available to students and identified the most effective productivity tools for our team
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Handled data entry, auditing, and reporting to ensure accurate and up-to-date records
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WEB PRESENCE
• Portfolio: https://bit.ly/dayan-thorne-portfolio
• Linkedin: https://www.linkedin.com/in/dayan-thorne/
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