Administrative Assistant Customer Service

ANNY JOSE PIROSCA*

Address: ** **** ******, ******** **, 02368

Phone Number: 617-***-****

E-mail: *********@*****.**

OBJECTIVE

Find a company with a positive work culture that will help me expand my HR professional skills.

EDUCATION

Saint Michael College, France

Marketing & Business Communication (B.A equivalent)

Graduated: 2005

Boston International Academy, MA

Training in English (Certification)

Completed: January 2010 - August 2013

Saint Jeanne D’Arc, Senegal

Training in Computer Systems

SKILLS

Office Tools: Microsoft Word; PowerPoint & Excel

Additional: Sales; Customer Service, Teamwork; Human Resource Generalist; Case Manager

LANGUAGE

Professional Proficiency: English, French

WORK EXPERIENCE

ICP Administrator

Cambridge Brands Inc; MA August 2022 – Present

•Helped manage the payroll distribution of more than 50 employees.

•Assisted in the hiring decision making by giving valuable insight on personality traits.

Maternity Leave (2 kids) & Pandemic January 2018 – August 2022

Administrator

Diablo Glass School; MA February 2016 – January 2018

•Maintained the ease of the scheduling process for new students.

•Oversaw the school’s email to notify important communication.

Sales Representative

Metro PCS Inc; MA April 2015 – January 2016

• Trained new employees to improve their sales pitch and customer service skills.

Restaurant Manager

Teranga Restaurant; MA November 2009 – May 2015

•Coordinated with the owner to develop a successful strategy to market West African Food.

•Assisted in maintaining the cleanliness of the restaurant to pass inspections with ease.

Cashier

AKS Store; Boston, MA June 2014 – July 2014

• Maintained cashier and sales services while demonstrating exemplary customer service.

Administrative Assistant Apprenticeship

L.C Cleaning; Boston, MA April 2014 – June 2014

•Assisted with the management of the customers’ accounts.

•Helped with the organization of the company records and files.

Sales Representative

Sprint Inc; MA November 2008 – January 2010

• Worked as a team member to boost electronic sales.

Sales Representative

Yellow Page Phone Directories; Dakar, SN January 2005 – October 2008

•Administered surveys to report new businesses’ contact information.

•Aided in the sales of the white page directory around the city of Dakar.

Retail & Sales Representative

Zara Clothing Store; Paris, France June 2004 – September 2005

• Focused on inventory control, register payments of POS system and exemplary customer service.

VOLUNTEER EXPERIENCE

Grand Manor Food Bank – 2020

• Helped distribute food to low-income individuals and families

Current Status: Green Card Holder*

Current Status: Green Card Holder*

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