Service Representative Administrative Assistant

KATHLEEN VIDRIO

El Monte, Ca. ***** ***********@*****.*** 626-***-****

PROFESSIONAL SUMMARY

A Technical Specialist with demonstrated analytical experience in gathering, documenting, and analyzing data. Seeking a role in an organization where my skills will be an asset to the company’s vision and future goals.

Core competencies include Problem-Solving, Critical Thinking, Decision Making, Analytical Skills, Adaptability, Integrity, Reliability, Stress Tolerance, and a Team Player.

SUMMARY OF EXPERIENCE:

Professional customer service representative, administrative assistant with versatile skill sets to manage daily activity in a fast-paced environment with attention to detail.

5/18/2022 – Present

Analyst Program/Project 3 APR Consultant Staffing Agency

Provide analytical support as a supplemental employee for Southern California Edison’s (SCE).

Maintained Supervisor’s daily calendar.

Set up Team Meetings.

Provided assistance for EPIC III Project.

4/2018 – 7/202022 APR Consultant Staffing Agency

Technical Specialist 1/Project Analyst

Provide analytical support as a supplemental employee for Southern California Edison’s (SCE) Transmission & Distribution Organization, Master Data Integrity, Geomatics, Land & Information Management (GL&IM).

Processing/QC of E2 and E1 Found Assets with Repairs/Found Assets/Asset Corrections/ Missing Assets Object Type, Superior Floc Corrections, Pole Loading Program Asset Repairs (PLP).

Research and analyze anomalies regarding work orders.

Close and confirm accuracy of notifications in a timely manner.

Capture data, documents, analyzes, and draws conclusions from it to build and edit reports.

Support the Electronic Asset Record Accuracy Cleanse Project (EARA).

Tech Spec 1 in the E2 Cleansing Project in General Office 4 (GO4).

SAP, Access, IPI E2 Database, Google Earth, eWorld Portal, SCEGeo View, Design Manager, SPIDA, Southern California Joint Pole.

Played a vital role in continuous improvement. Involved in the Feedback Work Center Decision Tree.

Maintain a safety conscious work environment by following Edison safety protocols and safe work practices.

Perform other responsibilities and duties as assigned.

11/2012 to 06/2017 ZONES IT Solutions, Cerritos, CA

Southern California Edison – Planner/Customer Service/Dispatcher

Responsible for order entry for process client request for new or refresh equipment up to 50 orders per day.

Scheduling and customer service to install equipment order.

Working with client, technicians and internal teams to ensure orders are delivered on time to meet the scheduled date and close orders as completed.

Daily activities include daily reporting of orders to workload balance for the entire Order Management Team.

Dashboard reporting of daily activity to management.

Dispatched technicians to their appropriate areas to IT Services requested by the client.

Managed community mailbox for incoming client concerns and request taking appropriate action to complete activity.

Training for new agents on internal and client facing processes.

Lead for Donation Program communicating with non-profit organizations receiving donation equipment from SCE.

10/2006 to 11/2012 POMEROY IT Solutions, Rosemead, CA

Southern California Edison – Project Planner/Dispatcher

Responsible for scheduling of installation of new computers with Southern California Edison employees.

Scheduling and customer service to install equipment order.

Working with client, technicians and internal teams to ensure orders are delivered on time to meet the scheduled date and close orders as completed.

Maintain company database with user information.

Ship accessories to SCE employees using inter office shipping.

Dispatching break-fix trouble tickets to technicians.

Update requests with notes provided from company technicians.

Training of new Planners.

COMPUTER SKILLS:

Micro Soft Word, Excel Microsoft Teams Meetings

Powerpoint

SAP

Quickbase,

eWorld Portal

Remedy

Outlook

Southern California Joint Pole/ SCEcGIS, SPIDAMin.

10 key by touch

High volume phones

QuickBooks Pro, Quick Base,

CRM

MS Suite Pro

Access IPI E2 Database

Google Pro

Design Manager

EDUCATION:

High School Graduate – Woodrow Wilson High School

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