Gresha Drake Program Manager II

adv7tz@r.postjobfree.com Linkedin.com/in/greshadrake 636-***-****

Project leader demonstrating proven success with cloud based HRIS Human Capital implementations and administration spanning more than 15 years. Adept at Agile and Waterfall methodologies, capturing both the micro and macro details critical to meet demands of technology innovation and project fulfillment. Deftly facilitates with an engaging style and collaborative communication. Quickly develops trusted advisor relationships through deep technical knowledge, a continuous learning perspective, and total commitment to customer relationships.

Areas of Expertise include:

Interpreting functional requirements, extracting data-driven results

Creating project plan documents, demonstrating relevant use cases

Configuring solution scenarios, risk identification and mitigation

Providing UAT test scripts and historical data migration from legacy systems

Tier 1, 2, 3 and 4 support, communicating root cause analysis

Developing local and extended enterprise governance structures

Conducting data analysis, measuring key program metrics

Managing vendor release management for roadmap enhancements and patches

HRIS Suite: Cornerstone’s Learning, Performance, Reporting 2.0; Oracle PeopleSoft; iCims Recruiting

Microsoft: MS Office including PowerPoint, Excel; Sharepoint, Teams

Working knowledge: Asana, Jira, MS Project & Planner PPM, Salesforce CRM; ADP, Kronos, Beeline, SAP Fieldglass external WFM; SAP Concur expenses, DocuSign and Dropbox

Office Conferencing: Slack, Amazon Chime, Adobe Connect, Cisco Webex, Zoom

Compliance Experience: GDPR, PCI, SOX, Accessibility, and DEI

Professional Experience

AMAZON Seattle, WA 5/2020 – 3/2023

Online retailer and cloud services provider supporting more than 3.2 million global users

Program Manager II, Employee Services - Technology

Contract converted to perm after 6 months. System Administration of Amazon’s 3P instance of Cornerstone’s LMS platform. Consulted with stakeholders, defining scope of project requests, designed solutions to resolve complex issues to best serve customer needs. Troubleshot issues to avoid bottlenecks. Migrated historical data and content. Led cross-functional portal expansion team. Facilitated triage and sprint sessions. Managed deployment and tracking of PCI and DEI compliance to 2 million employees to meet SVP leadership goal. Mentored team members across the globe.

Key Accomplishment:

Elected as Amazon Accessibility project manager for Employee Services division, overseeing the resolution of all Accessibility defects on the existing LMS, as well as ensuring all new micro-service products are born-Accessible

NESTLE’ FOOD COMPANIES St. Louis, MO 5/2016 – 11/2020

Supported Nestle’ Purina Company’s 8000 USA & Canada users and 330,000 Nestle’ global users

LMS Senior Project Consultant

Delivered agile, sustainable best practices for administration of iLearn, Nestlé’s instance of Cornerstone’s LMS system, with ongoing support to the North America market. Migrated historical training data from legacy systems. Worked consultatively with internal business owners for continuous process improvements, earned consistently high project satisfaction results. Led cross-functional project for New Hire Orientation and annual compliance training automation.

Key Accomplishments:

Led implementation of Cornerstone’s software to all 24 Purina factories in U.S. and Canada

Chaired Nestlé’s Super User Governance Committee for North America

SUDDENLINK COMMUNICATIONS Greater St. Louis Area 2012 – 2016

Telecom company specializing in cable, internet and home security with over 7500 employees. Acquired by Altice in 2016.

Senior Manager of Learning Systems & Support

Conducted RFP and implementation of Learning and Performance systems. Served as technical adviser for iCims Recruiting and Salesforce CRM implementation. Built innovative 10-tier training certifications for Technicians to become Engineers. Launched company’s first automated annual performance reviews. Led mobile deployment of annual Safety Training. Led project for mobile delivery of sales training. Led WFM/Telephony system integrations for Dispatch and Regional Call Centers to track time in training.

Key Accomplishment:

Awarded cable industry’s Rising Leader of 2015 by Women in Cable and Telecommunications (WICT)

MIDWEST INSTITUTE Greater St. Louis Area 2011 - 2013

Highly respected career school, training medical students for over 50 years

Project Management Consultant

Part-time contract to build online programs and setup administration of new Evolve LMS platform. Wrote state accreditation requests for initial online program approval. Published course content, objectives and syllabi; facilitated new faculty orientations. Customized reports, dashboards, and custom page interface for a robust user experience.

Key Accomplishment:

Established Governance structure and guidelines for future, scalable integrations

NATIONAL ASSOCIATION OF ELECTRICAL DISTRIBUTORS Greater St. Louis Area 2011 – 2012

Non-Profit Trade Association serving the electrical distribution channel

Project Consultant

Contract assignment to conduct RFP for new Learning Management System. Also led key strategic projects: Escrow Security for Intellectual Property Protection, and Skillsoft eLearning catalog content migration.

Key Accomplishment:

Compiled risk assessment, cost analysis, recommendations, and LMS implementation plan for stakeholders

CAREER EDUCATION CORPORATION Greater St. Louis Area 2006 - 2011

Post-secondary higher education provider with campus-based and online programs

Senior Project Manager

Oversaw 5-year project lifecycle for implementation of new LMS platform. Tracked student and faculty success rates, communicated quarterly to stakeholders. Led accreditation adherence and technical troubleshooting of CRM system. Developed initial Student Assessment and Readiness Tools, training campuses on delivery and support.

Key Accomplishment:

Managed staff of 110 adjunct faculty, monitored classrooms for 2500 online students monthly across the U.S.

Education & Training

Masters of Science in Business Management

COLORADO TECHNICAL UNIVERSITY Kansas City, MO

Project Management Graduate certificate

IT and Business Transformation Graduate certificate, Change Management Graduate certificate

Bachelor of Arts in Advertising and Marketing

UNIVERSITY OF MEMPHIS Memphis, TN

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