Data Entry Customer Service
Resume:
Alice Scirocco
Smithfield VA *****
*************@*****.***
Profile: Conscientious, communicative Customer service professional motivated to maintain customer satisfaction and contribute to company success. History of handling large amounts of inbound calls and sustaining superior levels of customer service. Skills
● Microsoft office
● Data Entry/Typing
● Meticulous Attention to Detail
● Strong Organizational Skills
TTEC/Access Health CT
Sept 2021-Nov 2022
New Britain CT
Collected the consumer information for determination for the Connecticut offered insurances. Answered incoming calls and when necessary ask probing questions to ensure accurate affordable insurance based on MAGI, and FPL . Assist Connecticut residents in obtaining a fair
, consistent, accurate opportunity for affordable insurance. Utilized several systems simultaneously, Had to maintain a 90% higher call volume and quality. Robert Half
April 2021-current
Consolidated Industries
Customer Service/Administration
Managed a wide variety of customer service and administrative tasks to resolve internal and external customer issues, Upheld quality control policies and procedures. Administration as needed for a quality office.
Man Power
Dec. 2020-March 2021
Meredith Baer
Inventory control
Fulfilled orders for furniture in the house for stagers . Received inventory returned, Scrapped damaged inventory. Billed customers who purchased staged items. EDUCATION
Sacred Heart University
Graduated in 1995 with an AA degree in Business.
Stone Business School. Certification in Business.
References
Sheila Baranowski, TTEC 860-***-****
Donna Breault, Consolidated Industries 203-***-****
Contact this candidate