Alice Scirocco

** **** *****

Smithfield VA *****

757-***-****

adv7tn@r.postjobfree.com

Profile: Conscientious, communicative Customer service professional motivated to maintain customer satisfaction and contribute to company success. History of handling large amounts of inbound calls and sustaining superior levels of customer service. Skills

● Microsoft office

● Data Entry/Typing

● Meticulous Attention to Detail

● Strong Organizational Skills

TTEC/Access Health CT

Sept 2021-Nov 2022

New Britain CT

Collected the consumer information for determination for the Connecticut offered insurances. Answered incoming calls and when necessary ask probing questions to ensure accurate affordable insurance based on MAGI, and FPL . Assist Connecticut residents in obtaining a fair

, consistent, accurate opportunity for affordable insurance. Utilized several systems simultaneously, Had to maintain a 90% higher call volume and quality. Robert Half

April 2021-current

Consolidated Industries

Customer Service/Administration

Managed a wide variety of customer service and administrative tasks to resolve internal and external customer issues, Upheld quality control policies and procedures. Administration as needed for a quality office.

Man Power

Dec. 2020-March 2021

Meredith Baer

Inventory control

Fulfilled orders for furniture in the house for stagers . Received inventory returned, Scrapped damaged inventory. Billed customers who purchased staged items. EDUCATION

Sacred Heart University

Graduated in 1995 with an AA degree in Business.

Stone Business School. Certification in Business.

References

Sheila Baranowski, TTEC 860-***-****

Donna Breault, Consolidated Industries 203-***-****