Customer Service Support Professional

TAIWO AKINGBESOTE

Newark, NJ ***** 717-***-**** *************@*********.*** https://www.linkedin.com/in/taiwo-akingbesote CAREER SUMMARY

Bilingual student working towards a degree in Mathematics with a minor in computer science. Highly skilled in Python and Microsoft Excel. Organized, self-motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with skills to manage time adequately, and eager to contribute to team success through hard work, attention to detail, and attendance.

AREAS OF EXPERTISE:

Case Management Communication Adaptability Public Speaking Teamwork Customer Relations Time Management data manipulation data mining Regression Statistical Analysis Data Analysis Linear and Non-Linear models

EDUCATION

Montclair State University (MSU), Montclair, NJ

Bachelor of Science in Major; Minor in Computer Science Expected Graduation: May 2024 GPA: 3.707/4.0

Relevant Coursework: Calculus 1,2 & 3, Linear Algebra, Java, Python & Mathematics Modeling Honors: Dean’s List Fall 2022

EXPERIENCE

ARC OF MORRIS Flanders, NJ

Direct Support Professional Apr 2022 - Present

• Maintain 6 clients' personal files, licensing, and CPR compliance records with the use of ‘Therap’

• Achieved company Outstanding award based on DSP code performance during successful demonstration, meeting FCC accuracy requirements

• Help mental health patients with daily living activities, such as bathing, dressing, and grooming MONTCLAIR STATE UNIVERSITY Montclair, NJ

Mathematics tutor; Applied Pre-Calculus Jan 2023 - present

• Provide one-on- one and group instruction to undergraduate students in pre-calculus concepts

• Create customized lesson plans and practice problems to improve student understanding of the material

• Conduct weekly review sessions and provided exam preparation materials

• Monitor and evaluated student progress and provided feedback to students and professors

• Maintain accurate records of student progress and attendance DUNKIN’ DONUTS Irvington, NJ

Assistant shift leader Aug 2020 – Dec 2021

• Managed variety of customer service to resolve customer issues quickly and efficiently

• Performed shipment inventory, payroll, schedule organization, and customer service administration

• Ensured compliance with all health and safety guidelines, policies and operational procedures TECHNICAL SKILLS

Proficient in Java, Python, MS Excel, SQL, and Spreadsheet CERTIFICATIONS

• First Aid and CPR Apr 2022

• ‘What is Data Science?’ by IBM Networks Jan. 2023

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