Customer Service Operations Manager
Resume:
Hayley
Pena
New York, NY ***37
**********@*****.***
Detail oriented professional with numerous years of experience seeking a management position. Profile Summary
• Computer skills; proficient with Microsoft Office; Word, Excel, Power Point, Windows XP.
• Fluent in Customer Service and Business Administration
• Possess excellent interpersonal, analytical, and organizational skills Professional Experience
02/2022 - PRESENT
Assistant Project Manager / Admore Air Conditioning, New York, NY HVAC; Mechanical
● Maintained submittals, shop drawing and approvals.
● Released equipment and monitored deliveries ensuring schedules are met.
● Supervised duct work being installed and ensure appropriate test were completed i.e., duct pressure test.
● Submitted RFI’s, issued change orders when required and maintained scope for bulletins.
● Ensured techs available on site for startup of all controlled equipment. 05/2014 – 02/2022
Operations Manager / VFS Global, New York, NY
Provider Visas and Resident Permits (Denmark, Norway, Sweden, Finland, Netherlands, Portugal, Slovenia, Lithuania, Latvia, Iceland, Estonia, Austria, France, Nigeria, United Kingdom)
● Develop and maintain business relationships with the Consul Generals and Ambassadors for multiple countries; manage direct communication via phone, email and in person meetings.
● Manage unit/staff efficiency and productivity.
● Manage visa and resident permit immigration for Schengen countries for entire United States (New York, Washington DC, Los Angeles, San Francisco, Houston, Chicago, Miami)
● Update daily reports i.e., Daily Internal Revenue, Reconciliation, CCTV, etc.
● Conducted audits ensuring all employees comply with security requirements, service level agreements and standard operation procedures.
Education
05/2010
Associates Degree / Monroe College, Bronx, NY
Business Administration
2
06/2007
High School Diploma / Manhattan Center for Science and Mathematics, New York, NY
Certifications
Osha SST card, New York, NY 1/2023
NYU; Reading and Interpreting Drawings New York, NY 12/2022 Stanley Isaac Neighborhood Center; Computer Training, Customer Service Training (National Accreditation), New York, NY 04/2007
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