Nicole Thomas

Customer Service/Receptionist/Billing Clerk

New Castle, DE 19720

adv7rb@r.postjobfree.com - 302-***-****

To utilize my experience and knowledge to obtain gainful employment with a growing company that will promote my talent.

WORK EXPERIENCE

Data Integrity Specialist

Christiana-VNA-New Castle, DE July 2019 to Present Maintain current system of tracking clients who have been admitted to the hospital and are pending hospital discharge.

Assist in coordination of services to ensure a smooth, effective start to care. Respond timely to all correspondence receive from internal and external sources. Verify physician’s license.

Maintain our current referral tracking system to ensure all patients are seen timely. Report to the morning huddle

Assist intake coordinator as needed

Assist with phone coverage as needed.

Frequent contact by telephone with nurse liaisons, outside agency nurses and community health care professionals. Maintain open lines of communication throughout the agency. Daily interactions with field staff and office staff via phone, email and direct contact. Admissions Coordinator

Christiana Care VNA - New Castle, DE - April 2015 – June, 2019 Handle incoming calls and distributes to appropriate personnel Enter all demographic data for home care upon discharge from facilities Reconcile start of care dates of patient and prepare them for scheduling Maintain open line of communication between discharge facilities and nurse liaisons in order to get patient seen in a timely fashion.

Receptionist/Billing Clerk

Lawall Prosthetics-Orthotics, Inc - Wilmington, DE - February 2007 to August 2013 Greet and sign in all patients

Answers incoming calls

Maintain open communication with patients/clients

Schedule appointments for patients/clients

Prepare charts for billing/making sure all forms are signed and ready for billing Data enter all information for billing

Data enter all patient demographics

Collect all monies & make appropriate deposits

Prepare payment tracking log daily

Contact Insurance provider's to ensure benefits are applicable for specification treatment Front Desk Receptionist I

Delaware Back Pain - Newark, DE - 2004 to 2007

Greets and signs in all incoming patients

Verify correct information on file for patient

Screen and direct calls to appropriate personnel

Collects co-pay or self-pay prior to seeing physician Prepare the moneybag each day for deposit

Verify patients are scheduled properly

Distributes monthly schedules to the office staff

Reschedule patients for various reasons

Disburse credit card receipts to the appropriate site Complete weekly stat report

Responsible for inventory of drug cabinet

Assist in escorting patients to exam room

EDUCATION

Respiratory Therapist

Delaware Technical & Community College - Stanton, DE/ 2002 to 2003 General

Delcastle Technical High School - Wilmington, DE /1998 to 20022