Genesis Macias

***** **** *** **

Riverside, CA *2503

910-***-****

adv7qd@r.postjobfree.com

SUMMARY

Hardworking customer service representative 3+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

EXPERIENCE

Amazon INC, Irvine,CA - Process Assistant

July 2020 - PRESENT

● Helping support daily management of departments duties.

● 1+ years of Microsoft Office products and applications experience Amazon Fresh, North Hollywood, CA - Zone Lead

July 2022 - September 2022

● Support associate onboarding and provide ongoing process training as needed

● Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures

Circle K, Yuma, AZ - Sale Representative

September 2018 - June 2020

● greet customers, run the register, cashier, make purchase suggestions Coleman Worldwide Moving, Jacksonville, NC - Packer July 2019 - December 2019

● Weighing packages and labeling them appropriately

● Keeping records of packages including delivery notes, invoices, etc. EDUCATION

Kofa High School, Yuma, AZ - Degree

August 2014 - May 2018

SKILLS

Complaint resolution, Order fulfillment, Sale expertise, Report preparation, GPS and route planning, Safety standards and protocols, Transportation, Logging paperwork, Communication skills, Interpersonal skills & Leadership