Scrum Master Agile Coach

CHINWE ANNA AKPUNKU, PSM

**** ******* ***** *********, ** 76017 +1-817-***-****

E-mail: *******@*****.***

Online Presence: http://www.linkedin.com/in/chinweakpunku

Multi-Faceted Certified Scrum Master, Agile Coach and Servant Leader. Passionate, Resilient and Ambitious professional with the ardor and fervor to positively impact your bottom line and showcase a results-oriented and purposeful drive that will culminate into overall business success from an IT standpoint. Dedicated, organized and dynamic Professional Scrum Master Agile Project Coordinator with extensive knowledge at managing multiple priorities with a positive attitude. Well-versed in building positive relationships with customers and other stakeholders. Willingness to take on added responsibilities to meet team goals. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Technical Skills & Tools

Shielding the team Agile Framework Conflict resolutions Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective) Coaching Agile practices Agile Estimating and planning Forecasting Removing impediments SDLC Waterfall methodology Planning and Coordination Problem-Solving Project Management Customer interaction Organization and Time Management Interpersonal Communication Decision Making Time Management Quality assurance Risk identification Active Listening Collaboration Google Suites Jira Monday Trello Mac OS Microsoft Office Suite SharePoint Webex Zoom Project Visio Google Docs

EXPERIENCE

02/2018- present Samsung Electronics Houston, TX

Sr. Scrum Master (PSM)

Perform invariable analysis on Scrum metrics, customer data, consumer insights, developer initiatives, product ownership and functional team dynamics utilizing the Scrum framework

Conduct and document standards whilst facilitating Sprint retrospectives, Story grooming, iteration and Sprint planning for standups and consecutive touch points

Leverage and monitor conjoint metrics whilst increasing the predictability of the Scrum team (as well as removing interdependencies and impediments with the SAFe framework)

Evaluate and facilitate discussions on conflict resolution, team building and product development / enhancement within an Agile environment

Delineate and identify the overall principles and values of adopting Waterfall + Scrum Methodologies during cross-functional team meetings

Demonstrate the viability and implementation feasibility of all SmartThings products to allow B2B/B2C consumers to sync up their connected gadgets onto a single smartphone hardware hub whilst working with Product Owners

Monitor the execution of Agile best practices for Off-Shore teams in Asia and manage 9-member teams culminating in a 96% average sprint goal result whilst being on target, on time, on schedule and on course

Establish and maintain product road maps whilst coaching several Product owners on deliverable guidelines, NPIs, software upgrades, testing requirements and developer tickets and user stories

Spearhead daily Scrum meetings, demonstrations, iterations, Sprints, presentations to upper-level management and collaborative leadership projects on an ad hoc basis

Build and manage relationships across multiple technical and business partners utilizing strong interpersonal skills, soft skills, leadership traits, project management implementations and inadvertent resource mobilization capabilities

Validate the testing process, set SMART Goals, review new product introductions and product extensions within SmartThings for continuous planning purposes

Assess product visibility on user stories utilizing KPIs to discern Scrum team progress, cadence, velocity trends, estimation variances, scope changes, burn-up and burn-out charts and commitment reliability

01/2008 - 02/2018 General Electric Dallas, Texas

Accounts Payable Specialist

Processed invoices using SAP and Oracle in a fast-paced environment

Processed PO invoices using the 3-way match, matching the invoices with

PO and GR

Processed Non-PO/Expense invoices using the 2-way match by obtaining

approval and general ledger code from respective territory managers

Scanned invoices using Softworks

Processed over 100 invoices daily

Researched past due invoices and reconciled vendor statements

Reconciled vendor statements, researched, and resolved discrepancies by

communicating with vendors

EDUCATION

Grand Canyon University

Phoenix, Arizona

Bachelor of Science, December, 2022

Major: Human Resource Management

TECHNICAL ACUMEN & PROFICIENCIES

Expertise in Scrum and Agile Methodology, Cybersecurity, Six Qualitative and Quantitative Analysis, Information Security, Project Management, Competitive Intelligence & Consulting Proficiency in Windows 95/98/2000/NT, MACs, Jira and Azure Dev Ops (ADO)

Certifications: PSM Certified, Customer Relationship Management (CRM). Aspiring towards becoming a SAFe Certified Agile Coach

Interests: Avid Researcher. Movie Buff that thrives on Socialization & Networking opportunities via social media et al

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