Loan Processor Service Representative

Willie J. Tolliver

Bellwood, Illinois • Tele: 708-***-****

Email: *********@*****.*** mailto:******.*********@*****.***

PROFESSIONAL SUMMARY

Consummate Customer Service Leader, Logistics Aficionado, Mortgage Consultant Expert with 10+ years of experience. Adept with the ability to direct teams on various levels. Implement and drive strategy for Quality & Assurance initiatives and effective Customer Service Satisfaction. Skilled in managing work and multiple tasks while meeting deadlines.

PROFESSIONAL EXPERIENCE

Co-Ordinated Benefit Plans 01/2022 – 11/2022

Customer Service Representative

Provide a high-level of customer service assistance to clients for travel insurance.

Review individual claims for finalization and payment.

Assist claim adjustors with follow-up with customers.

Send out claim form requests and correspondence pertaining to claims in process.

Update all claimants on the status of claims in process and completed.

DHL Global Forwarding, Chicago, Illinois 08/2014 – 07/2021

Ocean Export Logistics Liaison

Provide a high-level of customer service and client relations based on outstanding communication and interpersonal skills.

Ensure that internal and external customers have a pleasant experience via all facets of communication.

Process and coordinate shipment activities according to various country regulations.

Manage high-volume workload within deadlines imposed.

FMC rate filling

US Customs regulations adhered to Lead Production Specialists.

Bank of America, Rolling Meadows, Illinois 04/2010 – 10/2013

Loan Processor

Cancel required loan files daily.

Ensure ECOA and HMDA compliance.

Review files for true cancelation or reject back for further processing.

Submit refunds (if applicable) to refund department.

Mail out denial withdrawal letter to customers.

Recommit loans back to original terms in order to disposition the loan.

Communicate with internal partners on loan status via all facets of communication.

Follow through with assigned special projects utilizing all Word platforms.

Complete daily production report for upper management staff meetings Loan Processor

EDUCATION

Louisiana State University, Baton Rouge, Louisiana 06/1979

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