Editorial Intern Customer Service

MICHELLE C. METTLER

*** *** ** **** ******** #*** Weehawken, NJ 07086• Phone: 201-***-**** • *.*.*********@*****.***

SKILLS SUMMARY

Experienced food service professional who specializes in front- and back-of-house operations including:

Formal academic training in diverse facets of gastronomy incorporating baking & pastry arts, food writing, food marketing with culinary arts

Significant experience in time-sensitive kitchens with strong attention to detail

Inside sales, lead generation, market outreach, and customer follow up

Customer service, counter sales, and back of house food prep in everything from custom cakes to baked goods, to basically anything you can dream up.

Fine dining, nightclub, and hospitality office administration – reservation tracking, inventory, and payroll

Software Proficiencies: Microsoft Word, Excel, Open Table, Resy and Seven Rooms

EDUCATION

Johnson & Wales University, Providence, RI

Bachelor’s in Food Marketing

Associate’s in Baking & Pastry Arts

Concentrations: Food Writing; Pastry & Baking Externship

CURRENT ROLE

Amazon December 2020-September 2021

• Responsible for ensuring customers orders are sent safely and unbroken, opened or damaged

• Provide quality control for orders placed by customers in large warehouse setting

• Monitor products for fraud or theft

• Participate in all safely training classes required by employer

RELEVANT PROFESSIONAL EXPERIENCE

North End Grill, New York, NY January 2018 – December 2018

• Working knowledge of Open Table and sound relationship with Guest Relations department

• Familiar with regular guests,

• Checking guest in, seating them to their proper table while remaining cheerful and collected

• Managing front door, disturbing menus and other side work

EMM GROUP – New York, NY September 2009 – June 2011

Administrative Supervisor – Tenjune, Abe & Arthur, SL

• Managed office and hospitality operations for three growing, high-end restaurants and nightclubs

• Actively routed in-bound customer service switchboard, screened calls, tracked reservations, and receipts

• Managed EMM Group “Big Spenders” Loyalty Program email marketing outreach and follow up for top-tier clientele

• Reviewed and followed up on customer and client feedback

Paris Gourmet of New York, Carlstadt, NJ September 2008 – February 2009

Inside Sales Representative

• Generated and invoiced wholesale orders for gourmet food distributor with top New York restaurant accounts

• Placed phone orders, lead generation, constructed outbound mass mailing,

• Answered customer relations and product inquiries

Farmstead, Inc., Providence, RI March 2008 – June 2008

Cheesemonger

• Provided personalized customer support on cheese selection and specialty foods in gourmet food store

• Performed demos on specialty products, cheese pairings, and recipe recommendations

• Kept the store clean, organized and running efficiently

Seven Stars Bakery, Providence, RI May 2007 – October 2007

Farmers Market and Bakery Counter

• Managed several farmers markets in and around in the city of Providence

• Maintained inventory, reconciled daily sales, managed the market stands and provided customer service

FREELANCE FOOD WRITING March 2009 – 20219

EatMeDaily.com – Contributing Writer

Write, develop and compile posts for online blog pertaining to food, culture and media

Responsible for press coverage for events, interviewing/researching assignments and pitching story ideas to editors.

Providence Daily Dose – Editorial Contributor

Contributed to weekly blog for popular city website. Assisted in generating over 600 unique visitor hits per day since launching of the site.

Providence Monthly Magazine – Editorial Intern

Wrote articles, verified and proofread stories and assisted two departments with distribution, advertisement and general office obligations.

Campus Connection Magazine – Food /Nightlife Writer

Authored and published dining and food focused articles for local college magazine with circulation of 10,000 magazines per month.

References Available Upon Req

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