Billing Specialist
Resume:
Kamla Krouch Oakland, CA *****
***********@*****.***
EXPERIENCE
Foresight Mental Health, Berkeley, CA
Member Advocacy Specialists
January 2021 - September 2022
● Acted as 1 of only 3 total patient advocates for a national network of behavioral health clinics with 300+ therapists and psychiatrists and 30,000+ active patients, handling all administrative patient escalations
● Developed and launched company wide workflow changes to address patient concerns and improve the patient experience as part of the flagship advocacy department
● Assisted with all instances of distress and/or acute mental health crises; resolved patient issues such as denied insurance claims, provider grievances, medical documentation concerns, and emergency care needs
● Handled social media and reputation management on third party listings
● Monitored, organized, and responded to all new reviews on the organization’s public Google and Yelp listings with HIPAA compliant, brand specific responses
● Processed patient satisfaction data from surveys and complaints Medical Billing Specialist
November 2020 - January 2022
● Identified, researched and resolved billing variances to maintain system accuracy and currency
● Generated and submitted invoices based upon established accounts receivable, schedules, and terms.
● Managed efficient cash flow, posted cash receipts and analyzed chargebacks while addressing and resolving issues. SKILLS
● Self-confident
● Quick learner
● Approachable Nature
● Strong work ethic
● Organized
● Attentive
● Multi-tasker
● Team oriented
● Reliable
● Compassionate
● Respectful
● Honest
EDUCATION
Careway Health Institute,
San Mateo, CA - Dialysis
License
December 2016-February 2017
National Renal Care, Granada Hills, CA - Dialysis Technician April 2020-November 2020
● Set up and operated Dialysis Machines for patients receiving treatment for Kidney failure
● Measured and recorded patient’s pre-dialysis post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate and respiration rate.
● Disinfected and cannulated patient’s access including fistulas and grafts by following infection control policies.
● Performed routine quality control and safety checks on all equipment.
● Interact effectively with patients, doctors, nurses and other hospital department staff to deliver a high level of customer care and teamwork.
Fresenius Kidney Care, Oakland, CA - Dialysis Technician June 2017- September 2019
● Set up and operated dialysis machines for patient’s receiving treatment for kidney failure.
● Followed strict instructions while mixing dialysate and priming dialyzer with saline.
● Disinfected and cannulated patient’s access including fistulas and grafts by following infection control policies.
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