Customer Service Sales Manager

ABHIHSEK KAMLESHKUMAR MEHTA

****, *** ******* ****** ****, Brampton, ON L6Y 2K3

Cell phone: +1-437-***-****

Email: **************@*****.***

Availability: Full time (Weekdays – Weekends)

OBJECTIVE

High energy and skilful individual with having an ability to lead the team and run the business since last 7 years. I highly respect the organization I work with and other team members and lead them towards the growth of the business.

PROFESSIONAL EXPERIENCE

D mart PVT LTD

Ecommerce sales manager

Anand, Gujarat, India

April 2017 – January 2023

•Consulted with businesses to supply accurate product and service information.

Selected correct products based on customer needs, product specifications and applicable regulations.

•Contributed to team objectives in fast-paced environment.

•Maintained current knowledge of evolving changes in marketplace.

•Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

•Negotiated prices, terms of sales and service agreements.

•Maintained calm demeanour and professionally managed issues in busy, high-stress situations.

Big Bazaar PVT LTD

Ecommerce Team Leader

Anand, Gujarat, India

December 2015 – March 2017

•Drove store revenue by offering customers accessories and related purchases to complete selections.

•Helped customers locate products and checked store system for merchandise at other sites.

•Monitored service after sale and implemented quick and effective problem resolutions.

•Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

•Recorded accurate and efficient records in customer database.

•Prepared merchandise for sales floor by pricing or tagging.

•Provided positive first impressions to welcome existing, new, and potential customers.

•Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

EDUCATIONAL BACKGROUND

•Post Graduate Diploma in Nutrition (September 2016 – May 2017)

Bharathi University, Coimbatore, Tamil Nadu, India

•Post Graduate Diploma in Fitness Management (August 2013 - July2015)

Lakshmibai National College of Physical Education, Thiruvananthapuram, Kerala India

•Diploma in yoga (August 2011- July 2013)

Shree Somnath Sanskrit University, Veraval, Gujarat, India

SKILL SET

•Leadership skill

•Clear communication.

•Active listening.

•Conflict management

•Highly confident and positive attitude.

•Fluent language speaking (English, French, Hindi, Gujarati, Punjabi, Sanskrit)

•Strategic Planning

•Sales Goal Attainment

•Cash Handling Accuracy

•Performance Reporting

•Store Management

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