Martin V. Thomas

**** **** ******

Dunedin Florida, 34698

Phone: 727-***-****

Email: adv7kp@r.postjobfree.com

JOB SKILLS

I demonstrate the adaptability to work independently and with a team

I possess commendable problem solving skills

I have a proven ability to work well under pressure to meet order deadlines

I have the ability to multitask and focus on multiple issues at once

I have excellent customer service skills

I have worked with Oracle

I am skilled on MS Office Excel and Outlook

WORK EXPERIENCE

Stryker Oprthopidics Inc., Temporary assignment Radiant Employment agency, Account Services Rep, Dunedin, FL., April 11 2022 to November 11, 2022.

High School diploma or equivalent required; prefer Associates Degree or equivalent work experience

2+ years customer or account management experience

Demonstrated organizational, customer service and follow up skills

Demonstrated phone skills; ability to maintain composure in stressful situations

Demonstrated accuracy in data entry and report generation

I have knowledge of the medical implant industry and hospital customer base

Temporary assignment at PODS Inc., Accounts Receivable Specialist, Clearwater, FL., September 27, 2021 to February 24, 2022.

I received payments for PODS goods and services, and recorded these transactions accordingly.

I secure PODS revenue by verifying and posting receipts, and resolved any accounts receivable matters.

I prepared accounts receivable transactions and processed customer payments.

I created invoices according to PODS practices and submitted them for approval by management or clients.

BIC Graphic, Order issue Clarification and Order Entry Specialist, Clearwater, FL.,

August 2015 to 2019.

I clarified and validated customer's purchase orders and processed orders

to manufacturing in a timely manner (change imprint colors, set ship

dates)

I processed art proof approvals in clarification queues

I received and processed customer emails in clarification email inbox

I took inbound and outbound phone calls in queues

I reported, rush request, hand walks and other miscellaneous duties. I

flexed into other customer service related roles when necessary.

I was accountable for the accuracy of entering customer order information,

including pricing, determining freight cost, and applying charges.

Humana Inc. Hire Investment Temporary Employment Agency, Contracted

Healthcare Referral Specialist, St. Petersburg FL. March 2015 to July 2015.

I provided an informative experience in healthcare customer service to

Humana’s members.

I worked with the healthcare concerns of senior adult population.

I managed inbound and out bound calls to achieve established production goals.

I met and exceeded my production goals on a daily basis.

I easily thrived in Humana’s fast-paced call center environment.

I successfully operated under the direction of healthcare Enrollment Frontline Leaders.

Verizon Wireless, Communications and Customer Service Specialist, Tarpon

Springs, FL., May 2013 to June 2014

I processed customers’ transactions and audited cash receipts daily.

I provided customers with the best solutions for their communication needs.

I set up and coached customers on their new mobile devices.

I provided customers with an understanding of the functionality of Verizon

products and accessories.

I monitored and ordered store inventory.

Communications Scientific International Inc., Business Development Lead,

Catonsville, MD., August 2011 to May 2013

I managed the sales staff.

I developed and maintained business relationships.

I provided support and maintenance of current and future contracts with

industry partners.

I led customer retention, new account acquisition, and face to face order taking.

I found ways to explore new markets and bring in new revenue.

I provided cost/profit analyses for potential business opportunities.

I focused on value-added selling activities for all company accounts.

EDUCATION

Completed credit hours for Bachelor of Arts Degree, Liberal Studies,

Georgetown University but didn't not receive diploma due to a large tuition

amount left unpaid.

Previously Certified as Police officer.

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