Administrative Assistant Executive
Resume:
Felicia Sheppard
Administrative Assistant with over 10 years of experience. Diplomatic, personable, and adept at managing any situation. Highly organized, self-motivated, and excellent with Computer Applications, Communications, and Programming. Seeking a role, where I am able to apply my skills to the fullest. EXPERIENCE
Pelican Inn Hotel, Gonzales, La —Administrative Assistant (current) Greet Guests as they arrive. Check them in and out. Take bookings by phone or email and take payments. Confirm the bookings via text or in writing. Send emails and prepare letters. File check outs. Keep workspace tidy and organized. Answer and forward phone calls. Responds to all guests' questions respectfully. Check customers reviews online to see how I can better our services to our guests. Hotel ratings and occupancy have increased almost 85%. Administrative skills: filing, copying, and printing.
Rouses Supermarket, Gonzales, La — Office Cashier
Managed all transactions with customers accurately and efficiently. Received Payments and issuing receipts. Kept track of all cash and credit transactions, Filing, copying and scanning all files electronically. Excellent customer service skills even under pressure at 100% of the time.
Sonny’s Junk and Wood, Gonzales, La — Administrative Assistant Answer phone calls, respond to text and chat box online, and emails. Schedule meetings, Met all deadlines on time. Support visitors and run errands. Increased company sales at 75% by improving the company's website and by targeting the right customers.
Supervised and trained new employees.
Enhanced our social media presence on all major social platforms. Increased by 90%. Answer online comments immediately from sales sites. Overly exceeded sales goals by selling products online and self delivering products. And drove sales up an extra 25% by sending out newsletters, mailbox flyers and planning donation parties. Troubleshoot all technical issues on the company's computer. EDUCATION
Currently at Penn Foster College July 2021, A.A Computer Information Systems 2005 St. Amant High School Graduate Diploma
2020 Executive Assistant Certification Tremidi Online School 2020 Event Planner Certification
2020 Artificial Intelligence Certification FinTech 4311 Willie Bell rd.
Gonzales, La 70737
***********@*****.***
https://www.linkedin.com/in/fel
icia-sheppard-1578a017b
SKILLS
Computer Application:
Microsoft 365: Word, Excel,
Powerpoint, Outlook,
OneNote, OneDrive, etc.
Skype, Zoom, WhatsApp,
PhotoShop, Adobe Creative,
and etc.
Social Media: From
Facebook, Instagram,
Linkedin, etc.
Building websites and
HTML
Troubleshooting
Content Writing
Technical Writing
Payment Processing
Research
Time Management
Effective Communication
Creative
Responsible
Integrity
Interpersonal Skills
Team Work
Leadership
References
Jennifer Russell Neeley
Terrell Williams
Regina Burnitte
Jernaro Weams
LANGUAGES
English- Fluently
French andSpanish- Receptive
bilingualism
Contact this candidate