Felicia Sheppard

Administrative Assistant with over 10 years of experience. Diplomatic, personable, and adept at managing any situation. Highly organized, self-motivated, and excellent with Computer Applications, Communications, and Programming. Seeking a role, where I am able to apply my skills to the fullest. EXPERIENCE

Pelican Inn Hotel, Gonzales, La —Administrative Assistant (current) Greet Guests as they arrive. Check them in and out. Take bookings by phone or email and take payments. Confirm the bookings via text or in writing. Send emails and prepare letters. File check outs. Keep workspace tidy and organized. Answer and forward phone calls. Responds to all guests' questions respectfully. Check customers reviews online to see how I can better our services to our guests. Hotel ratings and occupancy have increased almost 85%. Administrative skills: filing, copying, and printing.

Rouses Supermarket, Gonzales, La — Office Cashier

Managed all transactions with customers accurately and efficiently. Received Payments and issuing receipts. Kept track of all cash and credit transactions, Filing, copying and scanning all files electronically. Excellent customer service skills even under pressure at 100% of the time.

Sonny’s Junk and Wood, Gonzales, La — Administrative Assistant Answer phone calls, respond to text and chat box online, and emails. Schedule meetings, Met all deadlines on time. Support visitors and run errands. Increased company sales at 75% by improving the company's website and by targeting the right customers.

Supervised and trained new employees.

Enhanced our social media presence on all major social platforms. Increased by 90%. Answer online comments immediately from sales sites. Overly exceeded sales goals by selling products online and self delivering products. And drove sales up an extra 25% by sending out newsletters, mailbox flyers and planning donation parties. Troubleshoot all technical issues on the company's computer. EDUCATION

Currently at Penn Foster College July 2021, A.A Computer Information Systems 2005 St. Amant High School Graduate Diploma

2020 Executive Assistant Certification Tremidi Online School 2020 Event Planner Certification

2020 Artificial Intelligence Certification FinTech 4311 Willie Bell rd.

Gonzales, La 70737

225-***-****

adv7k4@r.postjobfree.com

https://www.linkedin.com/in/fel

icia-sheppard-1578a017b

SKILLS

Computer Application:

Microsoft 365: Word, Excel,

Powerpoint, Outlook,

OneNote, OneDrive, etc.

Skype, Zoom, WhatsApp,

PhotoShop, Adobe Creative,

and etc.

Social Media: From

Facebook, Instagram,

Linkedin, etc.

Building websites and

HTML

Troubleshooting

Content Writing

Technical Writing

Payment Processing

Research

Time Management

Effective Communication

Creative

Responsible

Integrity

Interpersonal Skills

Team Work

Leadership

References

Jennifer Russell Neeley

931-***-****

Terrell Williams

225-***-****

Regina Burnitte

870-***-****

Jernaro Weams

225-***-****

LANGUAGES

English- Fluently

French andSpanish- Receptive

bilingualism

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