Service Associate Customer

*** *** ***** *** *******, Fl *****•407-***-****•********@*****.***

Lydia Cantu

Education

**/****-*/****

GED

Seminole State College

Sanford, FL

Experience

**/***-******* ******** ****** Health Fish Memorial

EVS

07/2013-10/2014 Hudson Group Sanford, FL

Service Associate

Know individual and store sales targets for every working shift

Communicate product knowledge to customers

Engage customers on the selling floor with a focus on conversion

Maintain the store environment, store organization, visual display and store sets

09/2012-04/2013

Advanced Enterprises Inc.

Altamonte Springs, FL

Dispatch/Customer Service

Keep track of technicians; put technicians on route and on site.

Transfer calls to correct department, cancel orders, and reschedule orders.

Made spreadsheets for AM/PM scheduling.

Assist customers with any obstacles they may encounter with their equipment.

11/2010-4/2011

Royal Maids

Lake Mary, FL

Maid

Cleaning the interior of the home and the immediate areas outside (patios, porches, walks)

Kitchen maintenance - dishes, cupboards, pantry, counters and floors.

Laundry (Clothing & household linens).

Bed making, routine bedding & linen changes.

3/2010-10/2010

Global Direct Components, LLC

Elkhart, IN

Supervisor/Clerical

Assembled axles, painted axles, and organized warehouse.

In charge of ordering parts, shipping and receiving.

Answered phones, placed orders, filing and face to face sales.

Entered production on spread sheets at the end of each shift.

9/2009-2/2010

Total Marketing Concepts

Sanford, FL

Telemarketer

Inbound & outbound sales consultant.

Sold electric and gas to customers throughout the US and analyzed their needs.

4/2006-4/2007

Statewide Aluminum

Elkhart, IN

Assembly

Built truck cap windows and horse trailer windows.

Rubber, glued, spliced, track, screened windows and pulled glass.

Built window parts.

Skills

Bilingual (English & Spanish)

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