Support Specialist Desktop
Resume:
TIMOTHY R. ZUCCHERO
FRASER, MI 48026
586-***-**** ***************@*****.***
LinkedIn: https://www.linkedin.com/in/timothyzucchero PROFESSIONAL SUMMARY
ENTRY-LEVEL IT PROFESSIONAL with experience identifying, troubleshooting, and repairing hardware and software issues in a timely manner. Motivated IT professional with the ability to manage multiple projects simultaneously. Results-oriented leader with the demonstrated ability to back up and restore user data, maintain security updates, and perform daily systems administration. RELATED EXPERIENCE & ACCOMPLISHMENTS
DESKTOP SUPPORT
Maintained security anti-virus updates on the department’s main server as well as 20+ workstations and reported data based on navigation.
Performed daily systems administration and monitored electronic security asset performance, ensuring procedures were in place for audit compliance as systems were installed or modified.
Delivered desktop support to officers in the department, providing patches for application software, while helping troubleshoot and resolve printer issues as necessary.
Compiled monthly and quarterly Access Control Reports and maintained an Equipment Access Database of equipment failures for senior management and updated software in the FRS system.
Managed the department’s fire range and in-classroom instruction.
Developed a Field Training Officer (FTO) Training Manual as well as training materials and PowerPoint Presentations.
Worked on an Electronic Access Request System (EARS) to provide new employees with access badges and monitored movement within the facility.
Ensured that computers were correctly linked up and followed protocols as a Certified Michigan State Police Terminal Agency Coordinator.
Provided information security as a Technician on the National Information Response Team, monitoring computers connected to the world-wide web to ensure systems were not compromised.
Implemented an SDLC planning process and performed testing on the business system.
Identified security business needs such as physical, network, and web security issues.
Installed and configured operating systems, antivirus and application software, and MS Office, Java, Adobe and Window’s OS programs.
Participated in an A+ course that involved building computers from the ground up and installing the operating systems and application software.
Demonstrated experience working in a team-driven environment while enrolled in a Java and XML programming course.
CAREER HISTORY
Total Compter Support Inc.-St Clair Shores, MI 2015- 2016 Techinal Support Specialist
Federal Reserve Bank of Chicago-Detroit Branch – Detroit, MI 2000 – Present Sergeant/Law Enforcement
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Applied Science, Information Technology University of Phoenix – Detroit Campus – Troy, MI
Computer Information Systems/Network Administration Computer Learning Center (Certificate Program)
TIMOTHY R. ZUCCHERO
16152 WINDHAM LN.
FRASER, MI 48026
586-***-**** ***************@*****.***
LinkedIn: https://www.linkedin.com/in/timothyzucchero Certified National Information Response Team (NIRT) Technician Instructor Training Certification Certified Michigan State Police Terminal Agency Coordinator Certified Aegis Administrator TECHNICAL SKILLS
Java Programming TCP/IP-Networking Windows Operating Systems Access
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