Data Entry Operator
Resume:
Vicki Yeaples
East Palestine, OH *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Rep Call Centers
InfoCision - Austintown, OH
September 2019 to November 2022
Placed and received calls constantly helping callers asking callers for donations and scheduling pickups for company called Upward, also call for American Cancer Society along with other non-profit organizations making approximately 200+ inbound/outbound calls per day. Take calls from up to 20+ different clients spontaneously all day, also do Spike calls at home after I'm done with regular schedule. I call for donations and process payments. Also do ITR where i do calls running 2 systems at the same time. Customer Service Rep/Collections/ Call Center
EGS Expert Globa. Solutions - Pittsburgh, PA
February 2015 to September 2016
Pittsburgh, PA
Customer Service/Collections/Credit
Call Center
Received inbound calls from First Energy customers paying their bill, setting up payment plans to stop disconnection, also reconnected service when it was shut off for non-payment
Temp Assignments Customer Service Rep
DiCenzo Personnel Specialist - Pittsburgh, PA
May 2015 to July 2015
Temp assignments for companies.
Post-Closing Support Representative Data Entry
ServiceLink - Hopewell, PA
August 2012 to July 2013
Sorted mortgages and deeds
Scanned and entered refinanced mortgages into the Cactus or Vision AE system
Shipped to perspective client in a shipping box of up to 180 per day Scanned and mailed deeds to the grantee
Navigated computerized data entry system and other relevant applications in multiple screens at a time
Great customer service skills
Ability to communicate well
Outbound Sales
Progressive Business Solutions (PBS) - Boardman, OH January 2013 to April 2013
Called companies speaking with the owner, president or whoever was in charge of sales
Selling a yearly subscription of a monthly newsletter Ability to communicate well
Great customer service skills
Temporary Assignments when available
Workway Professional Staffing - Pittsburgh, PA
August 2011 to April 2012
Entered information that was on screen from deeds, mortgages, foreclosures and leans for titles.
Called appraisers asking when they will be able to send the information the company is waiting for and logged in file what the appraiser said. Navigate a computerized data entry system or other relevant applications in multiple screens at a time
Great customer service skills
Ability to communicate well
Customer Service Specialist - Call Center
Coventry Health Care
February 2006 to May 2009
Developed and enhanced customer relationships
Interfaced with customers
Researched customer information
Investigated, analyzed, and received customer issues Data entry in multiple screens at a time
Maintained documentation
Robert Half Temp Svs
Sky Bank
January 2005 to January 2006
Boardman, OH
Data Entry/Keyboarding
Entered data of the banks daily transactions at 6500 KSPH Room Service Order Server
Mountaineer Racetrack & Gaming Resort - Chester, WV April 2003 to January 2005
Set up trays, delivered order to guest
Restocked supplies
Answered phone
Entered
L orders
Handled payment methods
Banked teal
Made reservations
Great customer service skills
Ability to communicate well
Room Service Order Taker/Cashier/Server
Hyatt Regency Airport Hotel - Pittsburgh, PA
1998 to 2001
Answered multiple phone lines
Took orders and entered them in micros
Checked status of food orders and handled customer complaints After 11pm ran room service myself taking orders, preparing orders and serving
Closed department, stocked everything for AM crew
Ran financial report at end of shift
Great customer service skills
Executive Receptionist/Secretary
Family Care Services - East Palestine, OH
April 1989 to August 1999
Answered phones
Took messages
Scheduled appointments
Greeted public
Typed legal correspondence, complied computer data, composed letters and managed accounts
Education
East Palestine High School
1973
Skills
Phone skills and multiple lines
30+ years
Office Equipment
30+ years
Customer Service
30+ years
Call Center
30+ years
Outbound Sales
Cold Calling
Order Entry
Multi-line Phone Systems
CSR
30+ years
Customer Support
Data Entry
Typing
Data-Entry
Data Entry Operator
Excel
Microsoft Office
Telemarketing
Time management
Microsoft Excel
Sales
iOS
SKILLS - Many Many Words Perfect, Microsoft Word, Beginning Excel, MS_DOS, Unix, One Source, Navigator,
Application Extender (AE), Vision, Cactus, Launch Pad, Document Manager, Phone Skills,
Office Machine Skills, Citrix, Citrix Workspace, Microsoft Edge Word Perfect, Microsoft Word, Beginning Excel, MS_DOS, Unix, One Source, Navigator,
Application Extender (AE), Vision, Cactus, Launch Pad, Document Manager, Phone Skills many many more different ones
Office Machine Skills
10+ years
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