Service Representative
Resume:
Michael Coteat
Professional Customer Service Representative
Jacksonville, FL 32208
**************@*****.***
I am a experienced transportation office manager who is used to managing scheduled responsibilities, inbound and outbound calls, and contracts and sales. All of which, may require negotiation, detailed notes, emails, chat services, follow ups, etc.
Above all, I am efficient, hard-working, and in possession of excellent organization and communication skills. I have a great work ethic; strong interpersonal abilities; and problem solving skills. Lastly, I am one who is committed to offering quality services to the customers, clients, industries, and industry leaders I represent.
Willing to relocate to: Jacksonville, FL - Atlanta, GA - Authorized to work in the US for any employer
Work Experience
Driver/Operations Office Manager/Owner
Regal Logistics Solutions LLC - Jacksonville, FL
August 2020 to Present
Fielding calls from partners, contractors, brokers, and clients. Dispatching and driving if necessary; courier vans, box trucks, and tractor-trailers.
Driver/Sales Merchandiser
Coca-Cola Beverages FL LLC - Tampa, FL
May 2019 to June 2020
Delivering Coca-Cola products to various stores daily, in a tractor trailer. Forklift Operator/Powerjack Operator/Shipment "Checker/Auditor"/Order Builder and Order Builder Trainer.
Coca Cola Beverages LLC - Jacksonville, FL
November 2017 to May 2019
Auditing shipments of Coca-Cola for daily delivery. Building orders, loading and unloading trucks with forklifts and motorized pallet jacks. Training order builders and general laborers as needed. Fulfillment Center Specialist
Coach Inc - Jacksonville, FL
September 2016 to November 2017
Auditing orders, replenishing picking locations, picking and packing expedited orders, and relocating picking locations to maximize product cohesion for rapid order flow. Machine Operator
Phoenix Wood Products Inc - Ocala, FL
February 2016 to September 2016
Machine preventative maintenance, troubleshooting, and performing general repairs. Also, cutting and preparing wood to be used to manufacture wood products; mainly pallets. Education
Commercial Driver License in Classs A CDL
National Truck Driving School - Green Cove Springs, FL January 2020 to January 2020
High School Diploma in Heights
Luther E. Ball High School
Skills
• Merchandising experience, comfortable at multitasking while utilizing a CRM. I am efficient, effective, intelligent, and energetic. (2 years)
• Tractor-Trailer
• Quality Inspection
• Load & Unload
• Public Speaking
• Pallet Jack
• Auditing
• Tutoring
• Commercial Driving
• Box Truck
• Driving
• Freight Experience
• Quality Assurance
• Shipping & Receiving
• Delivery Driver Experience
• Courier
• Inventory Control
• Warehouse Experience
• Outbound Sales
• Office Management
• Logistics
• Salesforce
• Quality Control
• Cold Calling
• Order Picking
Certifications and Licenses
CDL Class A
January 2020 to March 2023
Over two years of tractor trailer experience.
Forklift Certification
Present
Assessments
Mechanical Knowledge — Highly Proficient
August 2020
Understanding and applying mechanical concepts and processes. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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