Data Entry Call Center

Vanisha Thorpes

**************@*****.***

PH: 562-***-****

Provide dedicated, punctual, productivity & execution of company tasks to standards, efficiently & effectively with great integrity. Learn new skills with the opportunity of advancement within.

I.H.S.S

Care Provider - Lancaster, CA Jun 2022 to Current

Providing exceptional home care with the ability to clean & medically administrate service with excellent satisfaction.

Delivery Driver- Postmates - Lancaster, CA Jan 2020 - Mar 2021

Order and delivery of products in a timed and high paced fashion. Reaching high expectations of company guidelines and standards.

Numerator- Census Bureau of California - Lancaster, CA Jul 2020 - Aug 2020 (temp.)

Field agent in collection of data information. Serving the community applied with positive results and outcomes within completion of government guidelines.

Cashier 1 - Del Taco - Quartz Hill, CA Jun 2018 - Jan 2019

Utilizing company POS systems and cash handling skills to produce customer revenue and food service satisfaction with training and product knowledge in mind.

Independent Contractor - Field Safe Wireless - Lancaster, CA Dec 2016 - Jan 2017

Collection of customer information and data entry while reaching required company sales quotas.

Team Member- Panda Express - Bakersfield, CA Nov 2015 - Feb 2016

Food service dining & sales with closing experience and team oriented leadership. Effective up- selling & cash handling drive thru tenant.

Sales Representative

Professional Builders - Van Nuys, CA Jun 2010 - Mar 2011

Well oriented professionalism and promptness in outbound call center utilizing sales and product

Collections

Caine and Weiner - Canoga Park, CA Oct 2005 to Aug 2007

Effective account management and sales efficiently utilizing F.D.C.P.A and achieving financial success while reaching weekly quotas in a fast and high call volume call center. Working well under pressure

Education - High school A.V.H.S - Lancaster,CA

Post University- Undergraduate-BA Business 3.30 GPA Honors

Skills

• Customer Care

• Call Center

• Software Operations

• Telemarketing

• Cold Calling

• Merchandising

• Retail Sales

• Up-selling

Assessments

Call Center Customer Service

February 2020 Applying customer service skills in a call

setting. Full results: Proficient

Customer Focus & Orientation

December 2019

Responding to customer situations with sensitivity.

Full results: Familiar

Customer Service — Completed

August 2020

Identifying and resolving common customer issues

Full results: Completed

Data Entry: Accuracy

November 2020

Entering data quickly and accurately

Full results: Proficient

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