Service Representative Data Entry
Resume:
Bridget Snead
Career change
Mc Kees Rocks, PA **136
**********@*****.***
A career that can use my abilities to their best potential.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
MOHELA - Missouri
October 2022 to March 2023
Process direct loans and public service loans for borrowers that apply for FAFSA loans
Customer Service Associate
Pennsylvania Higher Education Assistance Agency (PHEAA) - Pittsburgh, PA
November 2021 to October 2022
Take calls from students/borrowers/co-signers regarding loans.
Process Payments for student loans.
Assisted customers with a warm and professional attitude
Processed refunds and customer transactions
Assisted customers with questions
Interacted with customers through live chat
Kept records of customer complaints
Handled emails, inbound calls, and outbound calls
Trade Specialist
BNYMellon - Pittsburgh, PA
February 2007 to January 2019
Process trades for clients in CMS and Web STP
~ Reviewed and answered the checked trade, unverified trades, restricted trades, on the daily
reports
~ Processed the restricted trades thru IT.
~ Process the repossessions and collateral.
~ Process daily reports for the overdrafts, IOC trades reports, unmatched reports, dk
inquiry, unauthorized fx's/cm reports
~ Overdrafts/idle balances reports
~ Unsettled wires reports.
~ performed training classes in web text and on power point
~ Worked on and trained every entity in the bank on 3 of BNY's biggest clients
A/P Clerk
Marsetta Lane Services - Pittsburgh, PA
May 2004 to January 2007
Contractor for several companies-accounts payable duties
~ entering expense sheets in excel,
~ creating excel spreadsheets, faxing, copying in T&E Omnis
~ accounts receivables entering employees spreadsheets in MIP
~ worked for the City Of Pittsburgh-sec 8 dept-porting specialist, clerical, data entry in excel
Customer Service Representative
Concentra Medical Center/ Select Employment Services - Pittsburgh, PA
November 2002 to April 2004
Receive and make calls for Doctor's, Patients, Clinic's, Hospital
~ Fax medical records and receive referrals for billing
~ Updated, add, change insurance information
~ Process refunds, transfer payments from patients & hospitals
Senior Accounts Payable
RHI Services - Pittsburgh, PA
January 1998 to October 2002
Enter invoices, freight bills, utilities, raw materials into Capture Retrieval Terminal.
~ Make and receive calls to vendors and plants about payment on invoices.
~ Add new vendors, delete old vendors, update vendor file
~ Index and Verify invoices in FileNet Panagon-Capture scanning system
~ Balance sheets at end of day from work keyed by other employees.
~ Trained new employees on our system-QAD & SAP
~ Handle all Account Payables duties for Canada
~ Run checks for US and Canada
Bank Wires
~ Handle Intercompany Reports
~ Handle expense reports for US and Canada
Education
Associate in Business Information
Computer Technology of Pittsbujrgh - Pittsburgh, PA
January 1988 to August 1990
Skills
Cms
Filenet
Jd edwards
Sap
Meditech
Excel
Ms excel
Lotus notes
Ms word
Word
Accounting
Scanner
75 wpm
Fund accounting
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