Customer Support
Resume:
MARINA O. ALEJANDRO
Semi-retired
Senior COBOL/SCOBOL Developer – Corpus Christi, Texas
**************@*****.***
CAREER SUMMARY:
More than 30 years of experience in programming (COBOL/SCOBOL) in TANDEM – HPNS system, system development (SDLC), systems design and analysis from scratch, systems analysis (development and maintenance), business analysis, Quality assurance testing, technical/production support in different industry level, manufacturing, retail, banking, POS/ATM, security exchange trading and brokerage and Healthcare Enrollment.
Specific experience includes:
Proficient in COBOL/SCOBOL programming in TANDEM-HPNS and utilities development tools (DDL, INSPECT, FUP, PATHWAY, TMF). ATM(IBM/DIEBOLD/NCR) configuration and device handler testing. In-house system design, development and maintenance. Business Analysis, Project management, programming, technical and production support, Quality assurance testing, System analysis, data gathering, functional specification writing, system & unit testing and Executive Management Overview presentations. Evaluate system for maintenance to improve the quality/ efficiency and to comply with regulations. Knowledge of using NetExpress, Management Studio, C++, Visual Basic and SQL.
PROFESSIONAL EXPERIENCE:
Spectrum
Retail Rep 2/21 – 3/21
In-charge of outside selling company products by knocking door to door
Follet Company 3/21 – 4/21
Book Store Rep(part time) assigned at TAMU in Christi Corpus, TX
Bureau of Census (Area Census Office – Memphis) 2/20 – 7/20
Recruiting Assistant
In-charge of recruiting Census 2020 interviewers
Census Field Supervisor 7/20 – 12/20
In-charge of supervising Census 2020 interviewers on the fields
Help Census 2020 interviewers resolve any issues they encounter on the field
Raymond James 1/18 – 6/18 Application Developer /contract
Supported the company’s migration of their Financial System written in COBOL/SCOBOL running in Tandem – HPNS to an upgraded Tandem – HPNS X86 Series
Helped/support the development group to be sure all COBOL programs are ready to run in new TANDEM –HPNS X86 Box
In-charge of detailed changes to the COBOL programs, unit testing, systems testing and documentations in compliance with the new TANDEM-HPNS X86 Series requirements
In charge of QA testing to be sure all the business requirements are in place and meet in the migration
FISERV 7/13 - 1/16
Sr. Software Developer IV
Analyzed and maintain system, maintain and develop program using COBOL (NetExpress and Accurev) to meet clients business requirements
In-charge of unit/systems testing, provide production and technical support
Provided support to non-technical personnel like BA and Project Manager to ensure excellent communication with the clients/users
Supported QA all the way in compliance with the business requirements and to meet project implementation deadlines
Recommend and permanently fixed COBOL programs (written 4 to 7 year ago) running in production with issues to avoid manually fixing input data every night before running the system
Prepare technical specifications of all changes for proper documentation
RAYMOND JAMES/MORGAN KEEGAN 4/01 – 3/13
Software Developer/Analyst III
Analyzed and develop system as per user’s requirements. Gather information, interview users, develop programs, do unit testing, systems/Quality Assurance testing involving the user to be sure their requirements have been met before implementation, provides production and technical support to the company’s Financial System (SUNGARD PHASE3 system written in COBOL and SCOBOL) running in Tandem- HPNS using utilities such as DDL, FUP, INSPECT, PATHWAY, TMF. Uses SQL and ENSCRIBE file management
Analyze, make changes, test and support production runs to the company’s Financial system(SUNGARD PHASE3 system written in COBOL), to comply with government regulations such as FINRA, OPAC, NYSE, LexisNexis and other government regulators
Performed regular on-call duty schedule supporting production
Prepare technical specifications of all the changes for proper documentation
ACI WORLDWIDE USA 7/97 – 11/00
Consultant/Software Engineer
Supported Bank of America and Nations Bank (on-site) on their ACH (Automatic Clearing House) application systems written in COBOL and SCOBOL
Used the NonStop utilities (DDL, FUP, INSPECT, PATHWAY) for systems development, maintenance, technical and production support
Involved in systems, QA testing on-site to be sure everything is running as required and in compliance with the regulations
Involved in customization of EURO dollar implementation Project of ACI Worldwide ACH (Automatic Clearing House – COACH system-written in COBOL) system for Deutche Bank
ACI WORLDWIDE SINGAPORE 12/94 – 7/97
Software Engineer
Involved in system maintenance, technical and customer support to the Asia Pacific region for ASE24(ATM and POS system) written in TAL
Utilized Tandem NonStop utilities(DDL,FUP, INSPECT,PATHWAY)
Configured Bank of America ATMs (NCR and Diebold) for the Asia Pacific region from 1995 – 1997
One of ACI Worldwide Singapore technical staff in –charge of device handler testing to ensure compliance with ISO messaging format requirements as well as client’s detailed requirements.
In-charge of QA testing on-site with the users to be sure the systems is working as required.
In-charge of communications with ACI Worldwide USA to ensure all issues are fixed/tested and delivered/installed to the client platform
EDUCATION:
Centro Escolar University - Manila, Philippines - 1973
Bachelor of Science in Chemistry
NCR Philippines - Intramuros, Manila Philippines - 1978
Basic programming and Systems Analysis
Southwest Tennessee Community College - Memphis, TN - 2013
C++ and VB.Net
University of Houston, Houston, TX - 2016
School of Continuing and Professional Studies
Project Management Certificate
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