Salesforce Administrator Tech Support

Ramesh Babu Karri

Email: *************@*****.***

Mobile : +1-623-***-****

Senior Salesforce Administrator

PROFESSIONAL SUMMARY

●10 years of overall professional IT experience with extensive experience in salesforce.com CRM and Force.com platform as an administrator.

●Secured Salesforce Certified Administrator, Salesforce Certified Advanced Administrator Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Platform Developer I Certifications.

●Expertise in standard sale administrator configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules

●Experience in designing of custom objects, custom fields, page layouts, Workflow Alerts & Actions, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats, design of Lightning pages, Visual Force Pages, Record Types, and Dashboards.

●Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration

●Having 2+ years of Experience in Salesforce CPQ and Experience in modifying Visualforce pages to support the Lightning Experience and good understanding of Lightning mode and its features

●Strong experience with data manipulation and maintenance with Excel, Data Loader and other tools

●Experience supporting large Salesforce environments with several integrated applications

●Experience documenting and analyzing processes, procedures, and/or policies

●Experience in creating different types of Reports like Tabular, Summary, Matrix, Join and developing Dashboards using Reports.

●Good experience with user Roles, Role hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users

●Having good knowledge on salesforce.com sharing rules and user access privileges

●Experienced on Salesforce1 and Salesforce Lightning solutions.

●Expertise in customization, configuring, deploying, and integrating Salesforce.com CRM solutions

●Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, Custom Buttons and Links and Email generation according to application requirements.

●Used Force.com developer toolkit including Apex classes, Apex triggers and Visual Force pages to develop custom business logic.

●Experience with Data migration and updates through the tool App Exchange Data loader in Salesforce.com

●Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.

●Created Custom objects for Quote and Quote lines and captured quote information for CPQ

●Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.

●Developed Velocity templates for the various user interactive forms that triggers email to alias. Such forms largely reduced the amount of manual work involved and were highly appreciated.

●Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.

●Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.

●Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.

●Having Good Knowledge and Experience in Case Management, Omni-Channel and Omni-Channel flows.

●Customization of Apttus product by using Salesforce features like triggers, VF pages.

●Design and Develop customer solutions in Velocity, Visualforce, Apex, CSS, JavaScript and other technologies

●Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

●Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem-solving skills.

●A quick learner to new concepts, Applications and implement them in the project successfully. Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working in both large and small team environments.

Work Experience

Sr. Salesforce Administrator

Company: Infosys, India

Client: Confidential– Chicago, IL July 2017 to Oct 2022

Responsibilities:

●Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.

●Support and provide recommendations to the VP of Sales and Services by tailoring salesforce.com to meet agile business needs.

●Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

●Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

●Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, upgrade installation.

●Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

●Used field level security along with page layouts to manage access to certain fields.

●Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.

●Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab.

●Maintained user roles, security, profiles, and workflow rules wherever necessary.

●Used Data loader for all data adding, updating, and deleting, exporting data.

●Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT)

●Created and maintained the documentation for Design, Migration, and Integration.

●Involved in deploying applications from Sandbox to Production.

●Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.

Environment: Salesforce.com, Data loader (for importing, exporting, and updating), sandbox to production, custom links, custom objects, MD relationship, Email to case, web to case, campaigns, events, tasks, workflow. Apttus CPQ (Configure Price Quote), Force.com Platform (Sandbox and production), Force.com IDE Agile, Scrum.

Salesforce Administrator

Company : Infosys, India

Client : Confidential

Auckland, NZ January 2017 to June 2017

Responsibilities:

●Involved in meetings with business and technology groups at both organizations.

●Participated in agile development process to design, test and implement new features.

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

●Worked with configuration and Security aspects of Salesforce.

●Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.

●Developed various Custom Objects, Tabs, Custom fields, custom dashboards

●Developed and configured various Custom Reports and Report Folders for different user profiles.

●Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Sales performance and lead generation statistics.

●Created and deployed Several Reports using salesforce.com platform.

●Developed and deployed workflows and approval processes for opportunities and products/ assets management.

●Data migration from legacy system to Salesforce using Data Loader and CSV files.

●Used Data migration tools and de-duplication.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Maintained user roles, security, profiles, and workflow rules wherever necessary.

●Interacted with the Salesforce.com premium tech support team on a regular basis.

●Worked with Chatter that helps users to communicate with the organization easily and quickly.

Environment: Salesforce tables using Salesforce.com, force.com, Data loader, csv files, deployment, Custom Objects, Tabs, Components and custom reports and dashboards, Involved in business and technology groups.

Salesforce Administrator

Company : Infosys, India

Clint: Confidential, Christchurch, NZ

January 2014 to November 2016

Responsibilities:

●Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.

●In Administrative function, created profiles and implemented Object level, field-level, and record-level security.

●Provided support for ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, and workflow.

●Used Dashboards to keep in track the percentage of sales.

Environment:Force.com, CRM applications, API, validation rules, governor limits, work bench, explorer, workflow rules.

Salesforce Administrator

Company : Infosys, India

Client: Confidential

Christchurch, NZ

January 2012 to December 2013

Responsibilities:

●Involved in gathering and analyzing technical requirements.

●Developed various custom objects like field scheduling event, procedures, and recurrence.

●Worked with business analyst to develop project implementation and develop plans including user interfaces.

●Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

●Deploying applications from Sandbox to Production using Change Sets.

●Salesforce.com Configuration and Design of Service Cloud, sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

●Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.

●Provided L1/L2 Support on production issues.

●Maintained user roles, security, profiles, and workflow rules wherever necessary.

●Created complex workflow rules criteria for field updates and email alerts.

●Expertise in managing Agile, CI model.

●Achieved import and export operations to load customer data and other master data adopting data loader.

●Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.

●Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.

Environment: Saleseforce.com,force.com IDE, project implementation, Custom Objects, Custom Reports Tabs and Components, API, Service cloud, sales cloud, SFDC, DATA loader

Education

Bachelor of Engineering in Electrical and Electronics

Skills

APEX, DATABASES,SOQL, CSS

TECHNICAL SKILLS:

Programming Languages - Familiar with APEX, SOQL, Core Java

Web Technologies - HTML, XHTML, CSS, XML.

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