Service Representative Customer
Resume:
Lisa Davis
Detailed Customer Service Specialist
Remote
************@*****.***
To Obtain a Position that Enhances our Customer and their Communities; and Work with a Company that Motivates me to do What is Right and to give Stellar Customer Service. Desiring a Remote Position.
Authorized to work in the US for any employer
Work Experience
Consumer Loan Specialist- Real Estate
Simmons First National Corporation - Searcy, AR
December 2020 to Present
Member of the Consumer Loan Group responsible for all real estate renewals for the entire Simmons Bank Corporation. Personally responsible for my portfolio and processing, organizing and also closing all loans. NMLS Registered
Assistant Manager/Trainer
Region's Bank - Searcy, AR
December 2018 to November 2020
Responsible for staffing, training, mentoring and also personal sales and Team Objectives .Tasks included inputting and processing Equity and Consumer Loans, and also cash management. Universal Banker
Simmons First National Corporation - Beebe, AR
February 2018 to December 2018
Offering complete customer satisfaction. Job entailed consumer loan application and processing, opening new accounts, cash handling and assisting with management tasks. Customer Service Representative
First Security Bank - Searcy, AR
June 2017 to February 2018
Assist Clients with financial needs and help improve their financial lives . Control heavy phone calls, work with fellow employees to complete special projects and daily tasks. Asst Branch Manager
Regions Bank - Searcy, AR
August 2007 to June 2017
Gave Excellent customer Service, assisted customers and staff, processed loans, accounts, annuities and life insurance.
Branch Team Leader
Regions Bank
2012 to 2017
• Achieve individual sales goals: Loans, Customer Service, New Accounts, Life Insurance and Annuity Sales (Save, Spend, Borrow, Invest, Insure)
• Resolve customer and associate issues
• Monitor branch service quality levels: Work Exception Reports, Review Clearing Documentation, and Conduct Branch Audits
• Schedule, Review, and Coach staff to achieve branch sales and service goals Teller Operations, Platform Sales & Service, Consumer & Business Lending Branch Leadership Academy - Little Rock, AR
2012 to 2012
Little Rock, AR
• Selected for leadership program to train in management skills, career aptitude, analytical math, and personality screening tests.
• Learned all aspects of banking through 10 month extensive program: Teller Operations, Platform Sales
& Service, Consumer & Business Lending, Human Resources, Insurance, Mortgage, Operations, Private Banking, Treasury, Trust and Wealth Management
Customer Service
Region's Bank - West Memphis, AR
2004 to 2007
• Maintain an operationally efficient and compliant branch
• Conduct outside sales efforts to generate new business clients, maintain and expanding existing consumer and business banking relationships
• Provide leadership and staff development through the execution of iConnect - the Region's Sales, Service and Coaching process
• Responsible for ensuring all business transactions and practices comply with all regulations
• Responsible for keeping branch in compliance with all bank policies, procedures and internal audits Customer Service Representative
Old National Bank - Rockville, IN
October 2001 to March 2004
assisted customers, opened accounts vault teller/ teller Customer Service
Old National Bank
2001 to 2004
• Assist in account opening and maintenance
• Assisting customers with their everyday banking needs
• Resolve customer relations and issues
• Manage Cash Handling with Vault Processes
• Call Center for ATM and alarm maintenance issues References
Nancy Weiman
Regions Bank
Branch Service Leader
2717 East Race
Searcy, AR 72143
*****.******@*******.***
Harold Davis
Sleep Specialist and Sleep Centers of Arkansas
Owner
306 E Market Ave
Searcy, AR 72143
Ph 501-***-****
**********@*********.***
Sophia Nguyen
Nailsville and Sophitique
Owner and Operator
2412 E Race Ave
Searcy, AR 72143
**************@*****.***
Jami Honey
RE/MAX Advantage REALTORS®
200 West Mulberry
Searcy, AR 72143
*********@*****.***
James & Cheryl Boyd
JEB Enterprises Inc.
President/Owner
17 River Ridge Road
Searcy, AR 72143
***********@*****.***
Skills
• Loan processing
• Banking
• Loan officer experience
• Loan origination
• Financial services
• Outside sales
Awards
Branch Leadership Acadeny award
November 2012
Completed a year of intense Leadership training and courses for Regions Bank. Certifications and Licenses
Arkansas Life and Health Insurance licensee
April 2006 to March 2019
I am licensed with State I’d Arkansas to sell and produce contracts for Life Insurance .
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