Customer Service Assistant Coordinator

Sarika Sharma (Mini)

** ******* ***, ********* ** 11550

OBJECTIVE: To obtain any positions where I will be able to contribute my knowledge, skill and experience to a company which will give me an opportunity to develop my career, while gaining knowledge of new skills and expertise.

SKILLS:

Bilingual- English & Hindi

Microsoft Word, Excel and Outlook, PowerPoint, Fax, Scanner, Abode, E-mail, Internet

Strong problem-solving skills, work independently, multitask

Very quick learner, trustworthy, responsible, reliable

Excellent organization skills, enthusiastic, creative, teamwork

PROFESSIONAL EXPEREIENCE_

Site Supervisor –Lenox Hill Radiology, Hewlett NY

Medical Record Legal Department – January 2018 to Present

Organize staff working schedules and oversee day to day operations

Assisting site manager in all official matters such as meeting, training new staffs, update work flow schedules

Maintains medical records –scanning, purging, filing, burning CD, creating films

Respond to request for medical records, processes letters, reports, answer phones, faxing /e-mailing documents, courier to attorney / doctors /courts / hospital

Faxes or mails reports as requested by doctors, attorney and patients

Compiles all information for subpoenas and affidavits

Electronic check deposit (ECD) by Epson into company bank account

Resolves outstanding issues with doctors, attorney, patients

Follow up for payment with doctors / attorney

Doshi Diagnostic Imaging Services, Hicksville / Hewlett, NY

Medical Assistant Coordinator July 2015 to December 2017

Maintains medical records –scanning, purging, filing, burning CD, creating films

Respond to request for medical records, processes letters, reports, answer phones, faxing /e-mailing documents, courier to attorney / doctors /courts / hospital

Faxes or mails reports as requested by doctors, attorney and patients

Photocopy records and documents for billing or legal services

Compiles all information for subpoenas and affidavits

Posting payments such as credit card, money orders, checks and maintain journal entries

Processed credit card payment and create invoices

Resolves outstanding issues with doctors, attorney, patients

Follow up for payment with doctors / attorney

Perform other duties as assigned

National Wholesale Liquidators, West Hempstead

Cashier / Customer Service May 2015 to July 2015 (Temporary Job)

Enters purchases into cash register to calculate total purchase price

Accepts cash, checks, or credit / debit card for payment

Counts money, gives change and issues receipt for funds received

Check customer identification for certain purchases and receipts as required

Maintains sufficient amounts of change in cash drawer

Balances cash drawer and receipts; documents discrepancies, close out register

Provide Customer Service; assists customers, handling and resolving customer complaints, provide customers with exchanges, refunds, discounts, coupons, or other issues

Keeps register area neat and stocked with necessary supplies

Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner

Verizon Wireless –Merrick, NY

Sales Associates – March 2015-April 2015 (Temporary Job)

Sale Representative

Customer Services

Keep track of inventory

VIP Health Care Services, Uniondale NY

Home Health Aide March 2015 to December 2015

Assists patients by providing personal services, such as, bathing, dressing, and grooming

Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene

Monitor patients’ vital signs (pulse rate, body temperature, breathing)

Assists and helps with basic activities and daily living needs of patients

Meal preparation and patient feeding

Light housework and chores

Medication administration

Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions

Updates job knowledge by participating in educational opportunities

Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements

EDUCATION

School: New Senior Secondary April 1978-March 1990

Senior Secondary School July 1990-March 1992, Civil Lines Ludhiana, India

College/ Certificate:

Master of Art in English, July 1996-April 1998, Punjab University, Civil Lines, Ludhiana, India

Bachelor in Education & Teaching, Jan 2003-November 2004, Allahabad University, UP, India

Bachelor of Art, July 1992-April 1995, Government College, Civil Lines, India

Certificate & Degree for Diploma Information & Computer Management System, July1995-Jan 1997, India

Certificate in Beautician April 2010 to March 2011, India

Reference: Available upon request

Contact # 516-***-****

E-mail: ***********@*******.***

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