Customer Service General Manager

ANXHELA SEJDI

Worcester, MA I 774-***-****

******@*********.*** I https://www.linkedin.com/in/anxhela-sejdi-756385163/ EDUCATION

Worcester State University, Worcester, MA May 2024 Bachelor of Science in Computer Science, Concentration in Software Development and Big Data Analytics

Quinsigamond Community College, Worcester, MA December 2020 GED

University of Tirana, Albania May 2017

GED

WORK EXPERIENCE

STEM Center, Worcester State University, Worcester, MA January 2023-Present PAL Mentor

● Provide one-on-one guidance and support to 20 fellow students.

● Identify their goals and aspirations for the course and work with them to develop strategies to overcome any challenges they may face. Pizzeria Delight, Worcester, MA February 2018 - Present General Manager

● Managed a team of 10 staff members and maintained $700 thousand in annual revenue of the pizza place.

● Oversaw operations, implemented marketing strategies, ensured high-quality customer service, and maximized profitability through efficient inventory and cost control measures.

ACTIVITIES & HONORS

● Recipient, Merit Scholarship, 2023

● Dean’s List, Fall 2022

● Member of Women in Stem Club, 2023

● SERV Safe Certified, 2021

SKILLS

Technical Skills: JAVA, C, C++, R, MySQL, JavaScript, Microsoft Office, Photoshop Soft Skills: Communication, Problem-solving, Teamwork, Adaptability, Time management, Leadership

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