Raveendra Kalluri

+1-732-***-****

adv6zl@r.postjobfree.com

Edison, New Jersey, USA

Objectives

To work in a creative and challenging environment, thereby contributing to the growth of the organization through my technical and soft skills and hence achieving personal evolvement.

Skills Summery

Result-driven Software Professional with over 13 years of IT experience and an excellent track record of managing, designing, building, architecting and delivering highly reliable and scalable CRM (Salesforce and Siebel) solutions across several domains –Airlines, Telecom, tolling, Public Sector and automotive.

Having 6.5 years of experience in Salesforce Configuration, Development, Business Analyst, Sales,Service, Marketing and Community Cloud, LWC, OmniStudio,Vlocity and CPQ

7 years of experience in Siebel CRM.

Experience in SFDC development using Apex classes and Triggers, Visual Force, Apex Test Methods, Visualforce Pages, Force.com IDE, JavaScript, HTML and CSS

Experience in developing applications using Lightning Experience.

Developed Lightning Components using Aura Framework.

Experience in developing system, component and application events.

Ability to analyze the business requirements and design logical data model accordingly.

Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record types, and assigning different page layouts to different users.

Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer and workbench.

Experience in migrating data from legacy systems(like Siebel CRM) to Salesforce using Data Loader, Import Wizard.

Worked on batch classes and schedulable apex.

Expertise in deployment tools like Change sets, ANT Tool, Force.com IDE, Workbench

Experience in generating Reports and Dashboards as per business requirement.

Experience in Salesforce integration with external system using REST and SOAP APIs and Rest web service.

Basic knowledge on Lightning Web Components.

Delivering and implementing the project as per scheduled timelines, extending post implementation and maintenance support to the technical support team and client.

Very good experience in requirement gathering, analysis and design of the application system.

Experience in preparation of Business Requirement Document, System Requirement Document, and Technical Design Document.

Worked on project management or defect management tool CPQ CLM, JIRA, Confluence

Good knowledge of object-oriented methodologies.

Salesforce Certifications

Salesforce certified Administrator

Salesforce certified Advanced Administrator

Salesforce certified Platform Developer – I

Salesforce certified Platform Developer – 2

Salesforce certified Service Cloud Consultant

Salesforce certified Sales Cloud Consultant

Technical Skills

Salesforce Technologies

Apex Triggers, Apex Classes, Lightning aura component, Lightning web components (LWC), VisualForce page,SOQL, SOSL, Data Loader, Workflows, Batch Apex, Approval process, Email Templates, Formulas, Validation Rules, AppExchange, Custom Objects, Tabs, Page Layouts, flow, Force.com IDE, OmniStudio,Vlocity

Application Programming

Apex

Databases

Salesforce SOQL, SOQL

Web Programming

HTML, CSS, JavaScript, Apex

Tools

Git, CPQ CLM, JIRA, ANT Tool, Change sets

Lightning Components

Lightning Pages, Lightning Components, Lightning Apps.

Tool Utilities

Apex Data Loader, salesforce.com Workbench, Visual Studio Code

Experience Summery

Around 13.5 years of experience as Developer, Production Support Engineer, Senior Developer, Solution Architect and Business Analyst

6.5 years of relevant experience in SFDC (Salesforce Configuration and Development, Sales, Service Cloud, Marketing and Community cloud)

7 years of relevant experience in Siebel CRM Configuration, Scripting, Workflows, EAI, EIM, Siebel Order management, product model and pricing

Professional Profile

Company Name : CommiITt LLc

Designation : Lead Salesforce Developer

Location : Edison, New Jersey, USA.

Company Name : Mobily InfoTech India Pvt Ltd

Designation : Senior Salesforce Developer & Technical Architect

Company Name : Sabre Travel Technologies Pvt Ltd

Designation : Salesforce Developer Solution Architect

Company Name : HCL Technologies Ltd (Client Sabre Travel Technologies Pvt Ltd)

Designation : Lead Consultant

Company Name : Conduent Business Services India LLP(XEROX Business Services India Ltd)

Designation : Systems Analyst Senior Specialist

Company Name : TATA Consultancy Services - (TCS)

Designation : Senior Siebel CRM Developer Solution Architect

Company Name : IBM India Pvt Ltd, Bangalore

Designation : Siebel CRM Developer Application Consultant

Education Qualification

Master in Computer Applications (M.C.A) with an aggregate of 62%

B.Sc Computer Science with an aggregate of 73%

12th with an aggregate of 75%

10th with an aggregate of 78%

Projects Profile:

#1. Title : Mobily

Client : Mobily – Saudi Arabia

Duration : February 2020 to February 2023

Role : Senior Salesforce Developer Technical Architect

Description :

Etihad Etisalat Company (also known for Etihad Airways) is a Saudi Arabian telecommunications services company that offers fixed line, mobile telephony, and Internet services under the brand name Mobily. It has marketing, sales and service modules to sale their telecom service and products.

Mobily is one of the leading Telecom service Provider in Saudi Arabia. Mobily, the brand name of Etihad Etisalat, took its first step in becoming the Kingdom’s monopoly breaking mobile operator when it won a tender against five other competing consortiums in the summer of 2004. Mobily provides commercial services to the public in 32 cities. It has crossed one million subscriber-base mark. The GSM World Association described Mobily as the fastest growing mobile operator in the Middle East and North Africa region.

Mobily also provides fixed-mobile convergence and mobile broadband provision services. Mobily, the Saudi 4G mobile operator became one of the first few companies in the world to offer an unlimited data communication package, based on high-speed technology offered to subscribers at competitive rates and in a very creative way.

Tools & Technologies :

Salesforce Configuration, development, Apex classes, Visual Force, Apex test methods, triggers,LWC,JAVA Script, Marketing Cloud, Sales Could, Service Cloud

Siebel Order Management, Product Model & Pricing, Siebel CRM

Responsibilities:

Worked on Marketing, Sales, Service Cloud and CPQ environments.

Provide support in creating digital solutions, email and SMS campaigns, email reports

Used Journey Builder, Contact Builder, and Automation Studio for running different Campaigns

Configured Marketing Cloud connector between Sales Org and Marketing Clouds

Setup the Marketing Cloud connector with Sales Cloud

Setup Social Studio workspace and train social media marketing team on how to use the platforms

Analyze dashboards in Marketing Could Social Studio to monitor social accounts, competitors, and other social data

Route the incoming social media response to marketing managers for proper tracking

Worked on email marketing automation, retention of customers

Track campaign metrics like sends, click through rates using Exacttarget and google Analytics

Implemented Campaign, cross channel tracking, involved in setting up or creating Admin options, organization wide defaults, role hierarchy, workflow rules, permission sets.

Create, update email templates as per business requirement.

Create Users, profiles, Roles, page layouts, Email, Approval process

Execute SQL queries for segmentation

Involved in Requirements gathering Workshops and Security Model design.

Created Profiles, Roles, Public Groups, Permission sets and sharing rules as part of Security Model.

Developed Custom objects, Custom tabs, Validation rules, Work flow Rules, Record Types and Page layouts to match the functional needs of the Organization.

Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controllers for various functional needs.

Involved in data migration (Siebel to Salesforce) to production through Data Loader.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Built custom reports for sales users and domain specialists.

Implementation support services at various stages like custom development and production support.

Responsible for Creation and Customization of objects, fields, page layouts and defined lookup and master-detail relationships on the objects to establish connectivity among objects.

Involved in Creating Users, Roles, Profiles, and Page Layouts

Responsible for Creation and Customization of Compact Layouts, Apps and page layouts and assigned them for different profiles

Involved in Paradot integration

Involved in Hubspot integration

Involved in ALTIFY Integration

Established Securities at Application object and field levels.

Created lightning components with the help of aura framework.

Created apex triggers and apex aura services.

Created Custom tabs, and Validation rules and custom buttons based on business requirements.

Developed apex code, Batch classes and schedulable apex as per the requirements.

Involved in creating Approval Processes.

Worked under the scrum process (JIRA)

Designed and developed Workflow rules, Process Builder and Approval processes.

Created quick actions and override the standard buttons using lightning components.

Worked on standard reports and dashboards.

Involved in Unit Testing and code Coverage of apex classes.

Documented and Maintained overall system configuration, change control, and enhancements

Provide status on release progress for each CR

Responsible for retrieve, validate and deploy using change set and ANT tool for latest changes from developer sandboxes to QA box.

Participated in regular KT sessions.

#2. Title : Sabre Airline Solutions

Client : Sabre – Southlake, TX 76092 USA

Environment : Salesforce, Lightning Framework

Role : Salesforce Developer Solution Designer Business Analyst

Description :

The Sabre Airline Solutions offers a broad range of software and data solutions to help airlines market themselves, sell products, serve customers and operate more efficiently. It provides both airline reservations systems, and a full suite of marketing and commercial planning software and enterprise operations solutions. Its data-rich software helps airlines make smarter operational decisions, personalize and retail their products to travelers

Responsibilities:

Worked on Sales and Service Cloud environments for Sabre Airline Solutions.

Involved in Requirements gathering Workshops.

Created Profiles, Roles, Public Groups, Permission sets and sharing rules as part of Security Model.

Developed Custom objects, Custom tabs, Validation rules, Work flow Rules, Record Types and Page layouts to match the functional needs of the Organization.

Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controllers for various functional needs.

Involved in data migration (Siebel to Salesforce) to production through Data Loader.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Built custom reports for sales users and domain specialists.

Implementation support services at various stages like custom development and production support.

Responsible for Creation and Customization of objects, fields, page layouts and defined lookup and master-detail relationships on the objects to establish connectivity among objects.

Involved in Creating Users, Roles, Profiles, and Page Layouts

Technologies :

Salesforce Configuration, development, Apex classes, Visual Force, Apex test methods, triggers and LWC

#3. Title : Florida Transportation (tolling NJ, NY and E-Z Pass)

Client : Florida State Government – Florham Park, NJ,U.S.A

Environment : Salesforce, Lightning Framework,Siebel

Role : Salesforce Admin and Senior Siebel CRM developer

Description :

Florida state government of U.S.A is trying to automate the tolling process for all the toll gates. They want the system to automatically read the transponder and identify the vehicle when it is crossing the toll gates. System should automatically take care of identifying the vehicle, deducting the money from customers’ accounts, assigning the violations to cross check with CSRs.

Technologies : Salesforce CRM(Admin), Salesforce Configuration, development

Siebel CRM

Responsibilities:

Create Profiles, Roles, Public Groups, Permission sets and sharing rules as part of Security Model.

Create apex triggers and apex aura services

Provide management reports on release progress.

Developed Case management functionality

Prepared technical design document for Case Mgmt module

Performance tuning for entire Case module

Participated in solution handover meetings to finalize development approach.

Involved in coding, unit testing,design and deployment

Assign work to developers, provide the design approach and ensure that they deliver the work on time with quality.

Participate in daily scrum meetings, provide status updates to onsite team on the items assigned to me.

Take ownership of entire module and ensure to deliver it on time

#4. Title : STC

Client : Saudi Telecom Company – Saudi Arabia (Client Location)

Role : Senior Siebel CRM Developer Solution Designer Business

Analyst

Description :

STC is one of the leading Telecom service Provider in Saudi Arabia. STC is implementing the system to serve all customers in a better way by using Siebel CRM application as a front end. STC uses IRB as a billing system for all billing related activities and serves the customer with all the facilities like (both voice and data,) Prepaid (SAWA), Postpaid (Aljawal), Quick Net,CUG, Transfer of Service, SMS, roaming and international roaming, etc.

Tools : Siebel 8.1 and Siebel 7.8

Technologies : Siebel CRM (Configuration, e-Script, Browser Script, workflows,

EAI, EIM, Web services, Business Services, State Models, DVM), Oracle 10i

Responsibilities:

1.Developer in Order Management Module

2.L3 Support

3.Provided solution design for CCRs

4.Mentored junior Resources

5.Code and Technical design document review

6.Participated in solution handover meetings, mentoring CR’s and ensuring quality of delivery of CR,

7.Peer & Performance review of code and functionality to ensure good application performance and to ensure no conflicts between the teams

#5. Title : Dealer Management System (Hero Honda)

Client : Hero Honda - India

Role : Siebel CRM Developer

Description :

Dealer Management system is being developed for Hero Honda, India. DMS is the first application for IBM across the world. Hero Honda wants to implement an application which can manage and best serve all the dealers and Customers across India. Hero Honda has more than Five thousand dealers across India and they want to integrate and monitor all transactions to ease the process.

Tools : Siebel Tools 8.1, Siebel eDealer and eAutomotive 8.1

Responsibilities: Responsible for coding, unit testing and bug fixing

#6. Title : Mobilink

Client : Mobilink- Pakistan

Role : Siebel CRM Developer

Description :

Mobilink (an Orascom Telecom Company) is a client from Egypt, they are implementing telecom solutions to serve the customer needs across the world. Mobilink Pakistan is the first project which they have implemented for Pakistan. Mobilink serves the customer with all the facilities like GSM Prepaid, Postpaid, CUG, Takeover, SMS, roaming and international roaming etc.

Modules : Worked with the following modules

1.Order Management

1)In Order

1)Takeover Order

1)Suspend Order

1)Resume Order

1)Auto Restoration

1)CUG min Subscriptions

2.Assets

1)Auto Asset

1)SIS OM PMT Service Mappings

3.Activities

Tools : Siebel Tools 7.8, Siebel eCommunications 7.8

Technologies : Siebel CRM (Configuration, e-Script, Browser Script, workflows,

Business Services, State Models, DVM), Oracle 9i

Responsibilities:

Responsible for coding, unit testing

Support for Application releases (Go Live)

Responsible for fixing defects

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