SUMMARY

Highly knowledgeable and diverse in the healthcare field with extensive Epic IT Systems applications knowledge and strong analytical abilities to support computer operations.

EXPERIENCE

Emory Healthcare Atlanta, Ga

Helpdesk Support Sept 2022-Oct 2022

Assisted Emory staff by placing tickets in Remedy IS where I had to designate the correct department in Epic to submit customer tickets.

Conducted updates on incident request and escalate high priority issues to our Epic analyst.

Remote sessions using Bomgar to troubleshoot customer workflow issues via inpatient, front desk, doctor as well as all clinical and non clinical staff of Emory.

Used reporting Workbench to identify Client Name and Address to assist the customer in completing the support for their workstation.

Conducted training sessions for staff that forgotten or needing reinforcement on job duties and workflow involving documentation in Epic via ClinDoc, Stork, Cadance/Prelude, Ambulatory as well as ASAP modules.

Umass Memorial Healthcare Worcester, Ma

Epic Principal Trainer July 2022-Sept 2022

Planned, organized and developed training materials that meet specific needs of ClinDoc and Stork: Including Nurses, PCA, Care Coordinators, Medical assistants and L & D Nurses.

Trained credential trainers in ClinDoc within the Epic.

Prepared and Managed 5 Credentialed Trainers to ensure the best training occurred.

Conducted updated of patient build spreadsheets in ClinDoc/stork,

Made updates to patients in stork cookbook: Labs, orders, LDA’s, worklist, Mar, education and care plan for my credential trainers lessons plans.

Assisted with creating New Learning Home dashboards, manual patient duplication as well as mitosis patient duplication.

Worked with the analyst to import and export patients through Scotty where we also fix issues prior to moving these patients from source environments to ultimately production in MST for credentialed training courses.

Piedmont Healthcare (Community Connect) Atlanta, Ga

Epic Analyst/Trainer March 2021-June 2022

Research to develop, configure and modify moderate to high complexity "break fix" solutions in Epic.

Build, test and move to production simple and complex navigators, physician reports, preference list, smart list, smart phrases and smart text etc.

Provide ongoing maintenance, support and development to assigned applications and implement new products.

Complete build task includes CER Rules, Navigator Templates, Profile Settings, System Definition (LSD), Print Groups and Reports, Doc Flowsheets, Review Flowsheets, User Roles, Smart Tools, Smart Phrases, Care Plans and Patient Education.

Provided support during their Epic clinical go-live to physicians and nurses

Assisted physicians on how to document using Smart Tools

Conducted troubleshooting request for outpatient nurses.

Assist clinical workflows and collaborate with charity report builders.

Consults with customers to understand workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the department’s function and goals.

Jamaica Hospital Medical Center Jamaica, N.Y.

Clinical Education Specialist/Epic Systems Analyst Feb 2019 – Aug 2021

Epic Systems Inpatient Clinical Documentation NVT 2019; Epic Systems Ambulatory NVT 2019

Complete build task includes CER Rules, Navigator Templates, Profile Settings, System Definition (LSD), Print Groups and Reports, Doc Flowsheets, Review Flowsheets, User Roles, Smart Tools, Smart Phrases, Care Plans and Patient Education.

Completed multiple phases of implementation such as build, test and deploy for 5 Ambulatory Clinics.

Tracked, updated, resolved issues as well as design build.

Created training document for providers and nursing staff.

Preference List build for Primary Care, Specialty and Urgent Care Clinics.

Build new navigators for new departments and optimize workflows.

Smart Tools, Smart Sets, Smart Text, Pref List, Doc Flowsheets, Navigators, history navigators and other various clinical tools.

Masterfile knowledge with creations and editing to the following Master files: LPR, SER, EMP, INO, LIT, INX, LDS, LCE, FLT, FLO, IED, LVN, DEP, ERX, LRP, LPG, ELT, EAP, ETX, LPP, LPF, LSD, LOR.

Research to develop, configure and modify moderate to high complexity "break fix" solutions in Epic.

A key IT resource for facility implementation and support for clinical applications. Assists in facilitating the facility's core clinical systems team on clinical its activities.

Conducted troubleshooting request for inpatient and outpatient nurses.

Provide Epic product function, design, build, and support expertise and experience for their assigned Epic module for ongoing system build and configuration for their assigned Epic module.

Assists senior analyst, division clinical specialist team and facility core team members to deliver hands-on training as needed.

Teach Med Surg RN, PIR, PCA/CNA, Psych, ICU, ED, MICU & PACU nurses how to navigate thru MAR, Flowsheets, Work List, Unit Census, Brain & Navigators (ADT).

Train multiple modules- ASAP, HB/PB, Cadence, Grand Central & Stork.

Presented Web Ex, Virtual, One on One and Group presentations via Go to meetings, zoom, skype etc.

Conducted Go Live for both hospital locations providing ATE support for nurses.

Work with Epic System Analyst on system updates, processing physician/nursing request for system & security access.

Provide on-site support as needed for go-lives. Command center support and on-going on-call support post go-live for physicians.

EpicCare Inpatient Clinical Documentation (Proficient) 2019 version Certificate# 90194384

TEKsystems Smithtown, LI

Epic Trainer/ Analyst, Catholic Health Hospital Sept 2018 - Jan 2019

Familiar with process improvement and project management methodologies.

Provide ongoing maintenance, support and development to assigned applications and implement new products.

Proactively completes assigned application deployment, management and testing tasks.

Consults with customers to understand workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the department’s function and goals.

Worked with Senior Analyst on MST build during upgrade and also trained hospital staff.

Supported ClinDoc, Grand Central, Cadence, Prelude and HB/PB to the hospital staff in multiple departments.

Helped end users resolve charge errors and billing work queues.

Guided end users on resolving issues for various hospital account records.

Walked billing staff through understanding RTE alert information.

Provided support with patient movement through bed planning in the psych area.

Assisted front desk clerks arriving patients in ASU, ED, CCU and Woman's Pavilion.

Helped register patients with IFS along with assigning and removing guarantors.

TEKsystems Gulfport, LA

Go Live Support, Mississippi Medical Center March 2018 – July 2018

Supported Cadence ATE for MMC Ped clinic for various locations throughout area.

Assisted front desk in pediatric registration for children under 18 years of age thru guarantor acct.

Helped with personalization of DAR, correcting checklist issues and coverage info data mismatches.

Conducted brief training for MMC CRM request via in basket messages, how to edit the pools and properly routing messages to appropriate destinations.

Consultant New York, N.Y.

Go Live Support, Mount Sinai Hospital Feb 2018 – March 2018

Provided ATE support for Grand Central, ClinDoc & Cadence modules throughout the facility.

Aided nurses in adding/removing columns, navigation through the MAR for Rx refill request and how to properly sign in as well as assigning patients. Assisted clerks in adding/removing guarantor accounts along with insurance and running RTE’s.

Walked the front desk secretaries’ template building and restructuring physician’s schedule.

Consultant Rochester, NY

Go Live Support, Rochester Medical Center Jan 2018 – Feb 2018

Conducted ATE support for cadence and grand central for unit clerks as well as bed planners.

Assisted staff in inpatient movement from multiple units through bed planning within the hospital.

Walked the unit clerks through the registration process for infants as well as adult patients.

Created different customizations for front desk receptionist for Hyperspace toolbar, my dashboard and the DAR.

Consultant Poconos Mt, Pa

Go Live Support, Lehigh Valley Hospital Nov 2017 – Nov 2017

Successfully completed ATE support for multiple front desk and registration staff on cadence support.

Assisted with adding, removing and transferring patience from the doctor schedule thru the DAR.

Helped staff create, send, done/remove as well as addend messages via patient chart and my chart.

Showed staff how to reschedule apt and how to change that status thru EOD; also assisted in obtaining multiple views of different doctor’s schedule at the same time.

Consultant Marlborough, Ma

Go Live Support, UMass Memorial Hospital October 2017 – Nov 2017

Provided ATE support for cadence registration office.

Conducted operations thru DAR as well as TPR for registration of patients to radiology department and the laboratory clinic

Created ancillary orders for patients that did not have previous order requested by ordering physician.

Assisted with printing form/wrist bands, adding/removing guarantor accounts for patients over and under 18 years of age as well as teaching end users/super users how to clear active work queues.

Consultant Morristown, NJ

Go Live Support, Atlantic Health April 2017 – May 2017

Provided ATE support for cadence front desk staff in the clinic.

Assisted with DAR implementations as well as various changes to the doctor’s schedule.

Successfully completed the go live with support in different departments of the clinic.

Consultant Cooperstown, NY

Credential Trainer, Bassett Hospital (Grand Central) January 2017- April 2017

Completed 4-week Epic credentialed trainer boot camp sessions.

Took on an advanced role by updated and rewriting curriculum for classroom training, exercises booklets and end user proficiency exams (EUPA)

Successfully trained Bassett super users (supervisors) as well as end users (staff); from patient logistics transport, EVS, front desk and all other clinical staff.

Successfully completed Go live where I worked the command center as well as (ATE).

Assisted Instructional Designer in templet building and implementations for trainers.

Consultant Twin Falls, ID

Go Live Support (ATE) St. Luke’s Hospital Oct 2016 - Nov 2016

Provided at the elbow support for patient registration staff for Go Live support (Cadence/Grand C).

Completed inpatient transfers along with transcribing orders.

Assisted with direct admits and help staff clear up patient work queues.

Worked with Lab Technicians and physicians on workflows as well as Epic functionalities.

Consultant New York, NY

Credential Trainer, Montefiore Medical (ADT/Prelude/ClinDoc/Cadence March 2015- Sept 2016

Extensive knowledge of ADT/Prelude and ClinDoc applications and workflows.

Completed 5-6-week Epic credentialed trainer boot camp sessions.

Conducted successful Go Live on floor support (ATE).

Proficiency using LMS (Learning Management System) to create classroom session and to manage training metrics as well as audits.

Conducted classroom training courses for nurses, registrars, bed planners, transporters, admission staff, technicians and physicians.

Took on the role as a team lead during go live, created lesson plans, tent cards, assisted in creation and maintaining course curriculum as well as application exercises for the mentioned applications.

Knowledge of EMR/EHR software.

Mount Sinai Medical Center (FPA), New York, NY

Patient Coordinator/Biller/Epic Trainer June 2010 – Nov 2015

Administrative work for various departments throughout the hospital.

Scheduled procedures such as pulmonary function test, endoscopies, colonoscopies etc.

Resolving issues for various hospital account records.

Obtains authorization from insurance companies for all radiology procedures (Mri, Ct, Eus)

Advanced knowledge of I.D.X, Epic, Pac’s & Cerner operating systems where I navigate thru patient information, schedule appointments, refill medications and scan documents into the patients’ chart.

Received, sorted and delivered mail of different size packages within the practice.

Conduct medical record request for patients as well as outside facilities.

Used coded data to produce and submit claims to insurance companies working directly with the insurance company, healthcare provider and patient to get claims processed and paid for by reviewing and appealing unpaid and denied claims. Also verifying patient insurance coverage and answering all patients billing questions, handling collections on unpaid accounts.

Walked billing staff through understanding RTE alert information.

Conducted classroom training courses for nurses, registrars, bed planners, transporters, admission staff, technicians and physicians & Nurses.

SKILLS

•Keyboarding skills (45 wpm)

•Excellent oral and written communication skills.

•Microsoft Excel, Words, Windows, Power Point, Access, & Spreadsheet application.

•Great interpersonal and leadership skills

•Excellent Analytical abilities

•Understanding of healthcare interoperability especially in EMR, Clinical and Lab applications

•Ability to explain or demonstrate technology in a manner suited to the end users

•Strong organizational and time management skills; ability to adapt quickly to changing priorities

EDUCATION

Monroe College, Bronx, NY

Bachelor of Science in Business Management, June 2006

CERTIFICATIONS

Epic ClinDoc Certification Proficiency (With Honors) 2020, Medical Terminology, Anatomy & Physiology, IDX billing/Scheduling, Epic, ICD9 coding, CPT coding

CREDENTIALED

Ambulatory

ClinDoc

Grand Central/ADT

Prelude

ASAP

Cadence

HB/PB

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