Pamela L. Burns

*** ******* ** *** ******

Wailuku HI 96793

808-***-****

adv6wv@r.postjobfree.com

OBJECTIVE

Seeking a career position in which I can apply my experience & qualifications to be an asset to my employer.

QUALIFICATIONS

Exceptional supervisory & organizational skills

Experienced in working with adults with disabilities

Outstanding customer service skills

Ability to evaluate a job to satisfy client & employer

Experienced in sales, marketing & promotion

EDUCATION

High School Graduate 1979 Henry Perrine Baldwin High School Wailuku HI Japanese Language 1990 Maui Community College Kahului, HI Certified Benefits Planner 2011 Cornell University ILR School Online Certificate Basic American Sign Language 2011 Mikey Tomita, Community Class Instructor Wailuku HI Beginning ASL101 Fall 2012 University of Hawaii Maui College Wailuku HI

(ASL-American Sign Language)

ASL 102 Spring 2013 University of Hawaii Maui College Wailuku HI

(ASL-American Sign Language)

WORK EXPERIENCE

2019 – PRESENT Roberts Hawaii Kahului, HI 96732

MAUI BUS DISPATCHER- Kahului & Lahaina Buses

*Answer Telephones: All incoming calls

*Checks in bus drivers:

AM drivers: Checking driving credentials, assigning route bus PM drivers: Checking driving credentials, assigning route bus, end of shift check out

*Monitoring all routes/buses:

On time performance, Road closures, Rerouting, Tracking systems working properly

(on/off routes, destination signage, tables etc.)

*Trouble calls:

Bus breakdowns, Accidents, Traffic conditions

*Preparation of next day’s operations:

Reconfirming drivers, Scheduling buses for routes, Updating in service lists, Drivers pouch set up, Work Tickets created, Route count sheets, Issued daily & monthly passes

*Collecting ALL end of night cash cans inside buses

*Securing ALL cash cans inside safe

*Responsible for complete lock up PM shift

*Training new employees

2014– 2019 Lawrence Merchandising Plymouth, MN 55441 MAUI MERCHANDISER

Target Store Maui Branch

Sunglasses – restocks product, dust, resets and responsible for back inventory Jewelry - restocks product, dust, resets and responsible for back inventory Blackhawk/Mainstreet Gift Cards - restocks product, dust, resets and responsible for back inventory

EXCELL Trading Cards - dust, resets and restocks all product leaving no backstock All Safeway Store locations, 2 Office Depot locations & Target store Blackhawk/Mainstreet Gift Cards - restocks product, dust, resets, completing survey’s, ordering out of service and low stock cards and responsible for organizing the back inventory Federal Express Store

Sellers Greeting Cards – dust, resets and restocks all product leaving no backstock 2004 – 2018 Ka Lima O Maui Wailuku, HI 96793

PROGRAMS COORDINATOR

Promotes & manages the Ticket-to-Work, DVR & DOL programs

Develops & trains for the pre-employment classes

Responsible for job developing & coaching

Prepares & maintains case files and reports

Assists with newsletter

Active volunteer for fundraisers & Hui club

Responsible for recruiting clients

2004 – 2005 Honolulu Advertiser Kahului, HI 96732

DELIVERER

Responsible for delivering of newspaper; Residential & Commercial

Prepared delivery & return reports

Accountable for collection of payments

2002 - 2004 Star Bulletin Kahului & Pukalani, HI

DISTRIBUTOR

Promoted & managed area route

Responsible for delivery of newspapers; Residential & Commercial

Accountable for collections of payments

Prepared & maintained local & corporate reports

1998 – 2002 Independent Contractor Wailuku, HI 96793 CAREGIVER

Responsible for individualized care of Adults

Provided housekeeping, cooking & shopping activities 1998 – 2000 Canada 3000 Airlines Lahaina, HI 96761 REPRESENTATIVE/GREETER

Responsible for taking hotel reservations

Promoted & planned activities

Handled customers requested hotel relocations

Accountable for balancing of all monies

1995 – 1998 Aunty Aloha’s Activity Center Lahaina, HI 96761

@ the Kaanapali Beach Hotel

Briefing Coordinator/Desk Representative

Responsible for making reservations for the different activities on Maui

Responsible for making dinner reservations

Promoted & planned activities

Accountable for balancing of all monies

1985 – 1995 Budget Rent A Car Kahului, HI 96732

Customer Service Representative

Superior Customer Service provided

Promoted Upgrading of Specialty Cars

Encouraged Insurance & gas sales

CONTINUED EDUCATION & CERTIFICATES

December 2014 Asset Development Training Honolulu, HI for Disability Service Partners & Advocates

“Building a Pathway to Prosperity”

June 2014 Asset Development Training Kahului, HI

for Disability Service Partners & Advocates

“The Path to your clients Financial Health”

September 2013 Benefits & Work Incentives Planning and Assistance Honolulu, HI Cornell University ILR School; Employment & Disability Institute Overview & SSI/SSDI Work Incentives

July 11 & 12, 2012 Nish Academy For leadership, Salt Lake City, UT Performance & Development

Benefits Planning for Rehabilitation Professionals Working with Social Security Beneficiaries

May 2012

CPR/First Aid Certified

April 2012 Training Resource Network Online Web Based Training Marketing and Job Development

February 1, 2011 – March 24, 2011 Certificate Series 7.0 Online Course Cornell University ILR School; Employment and Disability Institute Certificate in Benefits and Work Incentives Planning and Assistance – Certified Benefits Planner

June 6, 2011 Certificate of Recognition; American Sign Language Wailuku, HI Mikey Tomita, Community Class Instructor

Completion of High Speed Basic American Sign Language April 2010 Benefits & Work Incentives Planning and Assistance Honolulu, HI Cornell University ILR School; Employment & Disability Institute Overview & SSI/SSDI Work Incentives

January 2010 2010 Good Job Hawaii Employment Summit Honolulu, HI University of Hawaii, Developmental Disabilities Center The future of the Developmental Disabilities Division & how that will affect individuals & provider agencies of the DD community

October 2009 14th Annual Maui Disability Alliance Legislative Forum Wailuku HI Sept.–Nov. 2009 Social Security Administration-Ticket to Work Program Online Course July-August 2009 Mandt Training, Cameron Center Wailuku HI October 2008 Training Resource Network Online Course Market & Job Development

for People with Disabilities

March 2008 Training class for Volunteers at MCCC Wailuku, HI VolinCor-Volunteers in Corrections

December 2007 Virginia Commonwealth University Online Course Supported Competitive Employment

for Individuals with Mental Illness

January 2007 Virginia Commonwealth University Los Angeles, CA Benefits Planning for Rehabilitation Professionals June 2006 San Diego State University Honolulu, HI

Employment Services Certificate Training

REFERENCES AVAILABLE UPON REQUEST

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