Service Representative Customer
Resume:
Pamela L. Burns
Wailuku HI 96793
*********@*****.***
OBJECTIVE
Seeking a career position in which I can apply my experience & qualifications to be an asset to my employer.
QUALIFICATIONS
Exceptional supervisory & organizational skills
Experienced in working with adults with disabilities
Outstanding customer service skills
Ability to evaluate a job to satisfy client & employer
Experienced in sales, marketing & promotion
EDUCATION
High School Graduate 1979 Henry Perrine Baldwin High School Wailuku HI Japanese Language 1990 Maui Community College Kahului, HI Certified Benefits Planner 2011 Cornell University ILR School Online Certificate Basic American Sign Language 2011 Mikey Tomita, Community Class Instructor Wailuku HI Beginning ASL101 Fall 2012 University of Hawaii Maui College Wailuku HI
(ASL-American Sign Language)
ASL 102 Spring 2013 University of Hawaii Maui College Wailuku HI
(ASL-American Sign Language)
WORK EXPERIENCE
2019 – PRESENT Roberts Hawaii Kahului, HI 96732
MAUI BUS DISPATCHER- Kahului & Lahaina Buses
*Answer Telephones: All incoming calls
*Checks in bus drivers:
AM drivers: Checking driving credentials, assigning route bus PM drivers: Checking driving credentials, assigning route bus, end of shift check out
*Monitoring all routes/buses:
On time performance, Road closures, Rerouting, Tracking systems working properly
(on/off routes, destination signage, tables etc.)
*Trouble calls:
Bus breakdowns, Accidents, Traffic conditions
*Preparation of next day’s operations:
Reconfirming drivers, Scheduling buses for routes, Updating in service lists, Drivers pouch set up, Work Tickets created, Route count sheets, Issued daily & monthly passes
*Collecting ALL end of night cash cans inside buses
*Securing ALL cash cans inside safe
*Responsible for complete lock up PM shift
*Training new employees
2014– 2019 Lawrence Merchandising Plymouth, MN 55441 MAUI MERCHANDISER
Target Store Maui Branch
Sunglasses – restocks product, dust, resets and responsible for back inventory Jewelry - restocks product, dust, resets and responsible for back inventory Blackhawk/Mainstreet Gift Cards - restocks product, dust, resets and responsible for back inventory
EXCELL Trading Cards - dust, resets and restocks all product leaving no backstock All Safeway Store locations, 2 Office Depot locations & Target store Blackhawk/Mainstreet Gift Cards - restocks product, dust, resets, completing survey’s, ordering out of service and low stock cards and responsible for organizing the back inventory Federal Express Store
Sellers Greeting Cards – dust, resets and restocks all product leaving no backstock 2004 – 2018 Ka Lima O Maui Wailuku, HI 96793
PROGRAMS COORDINATOR
Promotes & manages the Ticket-to-Work, DVR & DOL programs
Develops & trains for the pre-employment classes
Responsible for job developing & coaching
Prepares & maintains case files and reports
Assists with newsletter
Active volunteer for fundraisers & Hui club
Responsible for recruiting clients
2004 – 2005 Honolulu Advertiser Kahului, HI 96732
DELIVERER
Responsible for delivering of newspaper; Residential & Commercial
Prepared delivery & return reports
Accountable for collection of payments
2002 - 2004 Star Bulletin Kahului & Pukalani, HI
DISTRIBUTOR
Promoted & managed area route
Responsible for delivery of newspapers; Residential & Commercial
Accountable for collections of payments
Prepared & maintained local & corporate reports
1998 – 2002 Independent Contractor Wailuku, HI 96793 CAREGIVER
Responsible for individualized care of Adults
Provided housekeeping, cooking & shopping activities 1998 – 2000 Canada 3000 Airlines Lahaina, HI 96761 REPRESENTATIVE/GREETER
Responsible for taking hotel reservations
Promoted & planned activities
Handled customers requested hotel relocations
Accountable for balancing of all monies
1995 – 1998 Aunty Aloha’s Activity Center Lahaina, HI 96761
@ the Kaanapali Beach Hotel
Briefing Coordinator/Desk Representative
Responsible for making reservations for the different activities on Maui
Responsible for making dinner reservations
Promoted & planned activities
Accountable for balancing of all monies
1985 – 1995 Budget Rent A Car Kahului, HI 96732
Customer Service Representative
Superior Customer Service provided
Promoted Upgrading of Specialty Cars
Encouraged Insurance & gas sales
CONTINUED EDUCATION & CERTIFICATES
December 2014 Asset Development Training Honolulu, HI for Disability Service Partners & Advocates
“Building a Pathway to Prosperity”
June 2014 Asset Development Training Kahului, HI
for Disability Service Partners & Advocates
“The Path to your clients Financial Health”
September 2013 Benefits & Work Incentives Planning and Assistance Honolulu, HI Cornell University ILR School; Employment & Disability Institute Overview & SSI/SSDI Work Incentives
July 11 & 12, 2012 Nish Academy For leadership, Salt Lake City, UT Performance & Development
Benefits Planning for Rehabilitation Professionals Working with Social Security Beneficiaries
May 2012
CPR/First Aid Certified
April 2012 Training Resource Network Online Web Based Training Marketing and Job Development
February 1, 2011 – March 24, 2011 Certificate Series 7.0 Online Course Cornell University ILR School; Employment and Disability Institute Certificate in Benefits and Work Incentives Planning and Assistance – Certified Benefits Planner
June 6, 2011 Certificate of Recognition; American Sign Language Wailuku, HI Mikey Tomita, Community Class Instructor
Completion of High Speed Basic American Sign Language April 2010 Benefits & Work Incentives Planning and Assistance Honolulu, HI Cornell University ILR School; Employment & Disability Institute Overview & SSI/SSDI Work Incentives
January 2010 2010 Good Job Hawaii Employment Summit Honolulu, HI University of Hawaii, Developmental Disabilities Center The future of the Developmental Disabilities Division & how that will affect individuals & provider agencies of the DD community
October 2009 14th Annual Maui Disability Alliance Legislative Forum Wailuku HI Sept.–Nov. 2009 Social Security Administration-Ticket to Work Program Online Course July-August 2009 Mandt Training, Cameron Center Wailuku HI October 2008 Training Resource Network Online Course Market & Job Development
for People with Disabilities
March 2008 Training class for Volunteers at MCCC Wailuku, HI VolinCor-Volunteers in Corrections
December 2007 Virginia Commonwealth University Online Course Supported Competitive Employment
for Individuals with Mental Illness
January 2007 Virginia Commonwealth University Los Angeles, CA Benefits Planning for Rehabilitation Professionals June 2006 San Diego State University Honolulu, HI
Employment Services Certificate Training
REFERENCES AVAILABLE UPON REQUEST
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