Case Manager Hotel
Resume:
YVETTE E. NELSON
*** *. **** ** **** Beach CA ***13
OBJECTIVE: Working with adults to assist them in dealing with life changes and difficulties.
WORK EXPERIENCE:
**/**** – PRESENT Skid Row Housing Trust
Los Angeles, Ca
Sr. Case Manager ICMS
Coordinating tenant’s voter’s registration drive and information session; completing psychosocial needs assessment for new clients; monitored program participation for 20-25 chronically homeless, disable adults; intensive case management; developing case plan: group facilitation; interagency networking. Overseeing tenants with disabilities: focusing on empowering clients Motivation interview behavior. Responsibilities include Shelter plus care, Section 8 PBV DHS programs, HMIS, Clarity data system enter case note update assessment recertification packet with HACLA
07/2001 – 06/2002 Community Career Development, Inc. Wilshire Metro Work Source
Los Angeles, CA
Case Manager
Focus on customers with section 8; complete needs assessment for new customers; monitor.
Program participation for 120-200 low-income families; develop case plans for 5 years;
Goal and objective for customer to be free from all public assisting; motivate, encourage.
And empower customers to become self-sufficient first-time homeowner.
09/1998 – 07/2001 Skid Row Housing Trust
Los Angeles, CA
Case Manager
Coordinated tenant voter’s registration drive and information session; completed.
Psychosocial needs assessment for new clients; monitored program participation for
40-50 chronically homeless, disabled adults; intensive case management, developed case.
Plans; Group facilitation; interagency networking.
07/1997 – 09/1998 Skid Row Housing Property Management
Los Angeles, CA
Hotel Manager
Assisted with tenants move-in and move-outs; enforced hotel rules and regulations.
Collected rent from 121 hotel residents; personal counseling for hotel residents; crisis
Intervention; co-facilitated hotel tenant meetings.
01/1997 – 09/1997 Salvation Army Safe Harbor
Los Angeles, CA
Desk Monitor
Monitored 57 clients, dealing with substance abuse issues; one-on-one counseling; group
Facilitation; assisted with basic office support.
10/199*-**-**** Say Y.E.S. Inc.
Los Angeles, CA
Volunteer
Assisted with light office work, counseling teen participants with substance abuse issues.
03/1996-09/1996 Prototypes Women Center
Pomona, CA
Volunteer
Provided age-appropriate supervision and activities to 10 pre-school age children, prepared
Meals
EDUCATION:
06/2011 Southwest College
Certified Chemical Dependency Counselor
6/2010 Cerritos College
Certified Mental Health Worker
04/2000 Southern California Counseling Center
Gang Awareness Training Education
Certified Gang Counselor
04/1999 Certified Gang Counselor
06/1997 Counseling for Difficult Populations
Certified Counselor
1976 Romona High School
High School Diploma
SKILLS: Microsoft Office 2000; Windows XP
Working Knowledge of the 12-step Program
REFERENCES: Available Upon Request
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