April Prather
***************@***.***
Reliable billing and business support specialist seeking opportunities to engage in a collaborative team and create positive experiences for internal and external customers. Adept at the management of daily tasks and operations achieving multiple objectives under tight timelines. Skill and attributes include:
Client Relations
Excellent Communication Skills
ChiroTouch Software (5 years)
Detailed Oriented
Office Administration
Team First Attitude
Professional Experience
Rhine Chiropractic, Allentown, PA Aug 2019 – Present
High-volume private chiropractic office serving the Lehigh Valley for over 30 years
Billing Specialist
Manage billing and support for office operations for high-volume chiropractic office with multiple payment providers. Responsible for:
•Successfully implemented ChiroTouch resulting in cost savings and more efficient billing
•Timely customer billing and account reconciliation across multiple insurance and non-insurance organizations
•Support efficient office operations through in-patient and out-patient processing and accurate data entry developing treatment plans and improved physical outcomes for patients
•Ensure patient retention through excellent customer service and support
Bartek Chiropractic, Easton, PA Jan 2017 – Aug 2019
Specialized chiropractic service provider focused on spine and neck services
Biller and Office Manager
Directed day-to-day office operations while partnering with business owners to streamline processes and assist in strategic business decisions, including:
•Successfully implemented ChiroTouch resulting in cost savings and more efficient billing
•Managed patient scheduling and provided information regarding new services leading to increased business opportunities
•Ensured timely and accurate customer billing resulting in efficient cash collections and a low aged receivables balance
Senses Therapeutic and Medical Massage, Bethlehem, PA Jan 1999 – Dec 2016
Premiere therapeutic and medical massage provider throughout the Lehigh Valley
Owner and Operator
Built and managed a two-office, 8-employee business resulting in 17 years of service to Lehigh Valley patients. Accomplishments include:
•Partnering with doctors and medical providers to provide rehabilitation therapy to patients
•Improved medical outcomes for patients ranging from accident recovery and increased physical mobility to reduction of pain and stress
•Day-to-day management of office operations, including; client scheduling and billing, management of employees, development of relationships with medical providers, customer support and problem resolution, and community awareness and engagement events
Additional experience available upon request
Education & Accreditation
Licensed Massage Therapist & Cranial Sacral Therapist from The Pennsylvania Institute of Massage Therapy