Service Representative Data Entry

Trupti Jategaonkar

Strongsville, OH

******.****@*****.***

216-***-****

Work Experience

Trailhead

Trailhead Admin 9 Badges

October 2022 to March 2023

Super Badges 10,000

Certified Salesforce Administrator

Salesforce

October 2022 to February 2023

Administrative Associate

NL Health Care - Pune, India

June 2014 to November 2016

· Established administrative work procedures to track staff's daily tasks.

· Maintained confidentiality and security of sensitive information to protect privacy and security of company data.

· Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

· Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

· Monitored office supplies and ordered low-stock items to prevent unexpected shortages. Customer Service Representative

City Bank - Pune, India

March 2005 to March 2006

· Provided primary customer support to internal and external customers.

· Maintained customer satisfaction with forward thinking.

· Met customer call guidelines for service levels, handle time and productivity. Accounting Associate

March 2003 to March 2005

· Performed research to collect and record industry data.

· Assisted coworkers and staff members with special tasks on daily basis.

· Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

· Sorted and distributed office mail and recorded incoming shipments for corporate records.

· Created and maintained databases to track and record customer data. Education

Diploma in N Taxation Laws

April 2003

Bachelor of Commerce in Commerce

Marathwada Mitramandal College of Commerce - Pune, Maharashtra, IN April 2002

Skills

• January 2022 Using basic scheduling and organizational skills in an office setting Final result: Familiar Customer focus and orientation

• Completed. March 2022 Attention to detail

• Identifying difference in materials, instructions and detecting details among distracting information. Final result: Proficient

• Time Management

• Program File Distribution

• Data Entry Documentation

• CRM Software

• Records Management Systems

• Customer Service

• Critical Thinking

• Strategic Planning

• Customer Relations

• Staff Motivation

Certifications and Licenses

Salesforce Certification

Certified Salesforce Administrator

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