Data Entry Customer Service
Resume:
Las Vegas, NV *****
************@*****.***
LinkedIn Profile
https://www.linkedin.com/in/adriandcanty/
Adrian
Canty
Professional with over 10 years of leadership and
management experience in a variety of capacities;
team player and motivator with an attention to
detail and “natural” people skills ability; great
communicator who can respond quickly on feet and
maintain positive climate; fact-based decision
maker who can balance both people side and detail
side of projects. This balance translates to win-win situations for both the organization and the people involved.
Branch Manager
Hertz HLE Dec 2019 - Nov 2020
Stand alone location renting to UBER drivers. Support achievement of location sales and margin goals. Achieving individual sales goals and customer service goals utilizing KPI and NPS survey metrics. Growing sales utilizing business-to-business sales tactics. Inspect vehicles for rental approval and maintaining fleet standards. Scheduling employees ensuring adequate staff available during business hours.
Site/Operations Manager
Hertz/Dollar-Thrifty Corp. Dec 2017 - Nov 2019
Work day-to-day aspects of the rental car business. Responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training.
Responsible for the rental fleet including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules. Utilize KPI and NPS metrics to achieve sales and customer service goals in departments. WORK HISTORY
SKILLS AND
PROFICIENCIES
Talent and Development
Optimization
Prioritization
Negotiation
Analytical thinking
Organizational leadership
Public Speaking
Change Management
Active listening
KPI metrics
NPS survey metrics
Microsoft Office Suite
LMDP management
training - Six SIgma
Master of Education Curriculum and Instruction:
Leadership
Liberty University, Lynchburg 2021
Bachelor of Arts Sociology
Thomas Edison State University, Trenton 2019
EDUCATIONAL BACKGROUND
Las Vegas, NV 89148
************@*****.***
LinkedIn Profile
https://www.linkedin.com/in/adriandcanty/
Amazon Flex Driver
Amazon LLC May 2017 - Dec 2017
Transporting and delivering goods and/or items to clients or business . Examining orders before and after delivery. Building and maintaining a healthy relationship with clients by answering any questions and handling complaints. Rescheduling deliveries with customers if they are unable to receive them. Completing and submitting logs and reports. Dasher
DoorDash LLC Mar 2017 - Dec 2017
Delivered goods and services to customers on time and in excellent condition. Utilized GPS to optimize routes and continuously meet estimated delivery times. Communicate with customer to keep them up to date with their order. Make sure orders are complete before delivering it to customer.
Temporary Assignments - Data Entry
Rowland Unified - CSN Athletic Dept. Dec 2014 - Jun 2016 Performs clerical duties such as data entry, filing, duplicating and answering phones. Serves as receptionist and/or switchboard operator and assists students, parents, employees or community members. Prepares and processes a variety of paperwork; maintains records and files
Facility Supervisor
Dimondale Adolescent Care Facility Sep 2010 - Jan 2012 Conduct monthly staff meetings and assist with in-service training. Assist and maintain current treatment plans and goal for all clients on the caseload. Direct supervision and oversee all residents. Interviews and hiring staff for assigned shifts. Facilitate monthly audits of employee(s) and resident files and logs. Enforce Title 22 rules and regulations according to the State of California. Conducted group sessions and work with the assigned Social Workers with specific treatment plans for each resident.
WORK HISTORY
VOLUNTEER EXPERIENCE
Blue Ribbon City
Commissioner - Henderson,
NV
Camp Program DIrector -
Wynola, CA
Youth Basketball Coach -
ages 13 - 17
Assessor (C/I)
Balance of logic and
emotion
Team persuasion
Fact based decision
making
DISC ASSESSMENT STYLE
Adrian
Canty
Professional with over 10 years of leadership and
management experience in a variety of capacities;
team player and motivator with an attention to
detail and “natural” people skills ability; great
communicator who can respond quickly on feet and
maintain positive climate; fact-based decision
maker who can balance both people side and detail
side of projects. This balance translates to win-win situations for both the organization and the people involved.
Contact this candidate