Home school educator

Casandra L. DiMarco

570-***-**** ***************@*****.***

Objective

Experienced in all areas of customer service and relations, I am looking to obtain a position as a customer service representative where I can use my solid communication and interpersonal skills to serve and enhance customer interactions.

Education

Rome Free Academy

1999 graduate

High School

Bryant & Stratton College

2002 graduate

Associates in Paralegal/Legal Office Assistant

Southern New Hampshire University

2023 projected graduation date

Currently in studies to obtain a B.A. in Human Services/Psychology concentration in addiction counseling

Experience

August 2017– January 2020

Office Manager/Customer Relations for A&S Repair Wysox, PA

Mobile and in shop diesel and heavy equipment repair and maintenance service where I was responsible for all office and accounting functions. Duties included but were not limited to appointment setting and job scheduling, all customer service interactions, payment processing, invoicing and record filing, shop inventory record, and billing.

October 2014- January 2016

Expert Server Trainer at Applebee's Sayre, PA

I was hired to help in the training and grand opening of a new restaurant. I was responsible for the complete training of all service personnel. Duties included service training and evaluation, customer service, order taking and delivery, cash handling, shift supervision, answering phones and end of shift reports.

September 2010- August 2014

Assistant General Manager at Burger King Sayre, PA

As the assistant to the general manager I was responsible for all crew interviewing and hire, scheduling, general shift management, customer service and any conflict or problem resolution, all cash handling including count of registers, customer payments, safe count and maintenance, nightly bank deposits drops, nightly end of day and end of week reports, and daily and weekly inventory count and reordering.

References Can Be Furnished Upon Request

Customer Service Experience

Punctual

Responsible

Great Interpersonal Skills

Organized

Able to Multi-task

Dependable

Hard Working

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