Evan Stafford

Customer Service Representative with 8 years of experience working in a fast paced the call center and customer service environments. I would like to continue my career in a professional environment while cultivating my technical skills in a new industry. Looking forward to a new career in whichever field my path guides me to.

+1-445-***-**** / 3692 Owen Lane San Carlos park FL 33908

Key Skill

• Project management • Customer service

• Strong decision maker • Inbound & outbound call

• MS office • Service-focus

Work Experience

Working Solution (2020-2021)

• Taking inbound calls or making outbound calls to homeowners who are looking for a home improvement contractor. • Complete outbound call campaigns delivering exceptional customer service process credit card and check orders. • Research required information using available resources and provide customers with product, service information through a sales script. • Ability to prioritize work and multitask while listening to customer concerns • Agile at utilizing customer service knowledge in order to delight the customer • Extremely focused problem solver who brings issues to full resolution Education

Call Center Customer Service Rep

Delta Corporation 2011 – 2016

• Make outbound calls and receive inbound calls, schedule appointments • Provided exceptional customer service to existing customers in inbound call center performed collections • Collected payments, assisted with billing inquiries scheduled tech visit and set up new

account, promoted available campaigns and met weekly sales. • Recorded customer information within our customer service data base

EDUCATION

Bachelor in communication of arts (university of Florida.