Aaron Roberts

Customer Service Representative with 8 years of experience working in a fast paced the call center and customer service environments. I would like to continue my career in a professional environment while cultivating my technical skills in a new industry. Looking forward to a new career in whichever field my path guides me to.

+1-445-***-****/3692 Owen Lane San Carlos park FL 33908 Key Skill

• Project management • Customer service

• Strong decision maker • Inbound & outbound call

• MS office • Service-focus

Work Experience

Working Solution (2020-2021)

• Taking inbound calls or making outbound calls to homeowners who are looking for a home improvement contractor.

• Complete outbound call campaigns delivering exceptional customer service process credit card and check orders.

• Research required information using available resources and provide customers with product, service information through a sales script.

• Ability to prioritize work and multitask while listening to customer concerns

• Agile at utilizing customer service knowledge in order to delight the customer

• Extremely focused problem solver who brings issues to full resolution Education Call Center Customer Service Rep

1

Delta Corporation 2011 – 2016

• Make outbound calls and receive inbound calls, schedule appointments

• Provided exceptional customer service to existing customers in inbound call center performed collections

• Collected payments, assisted with billing inquiries scheduled tech visit and set up new account, promoted available campaigns and met weekly sales.

• Recorded customer information within our customer service data base EDUCATION

Bachelor in communication of arts (university of Florida. 2